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  • Report:  #427959

Complaint Review: Bank Atlantic - - Miami Florida

Reported By:
- Miami, Florida,
Submitted:
Updated:

Bank Atlantic -
bankatlantic.com Miami, 33176 Florida, U.S.A.
Phone:
305-383-4517
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I use my ATM card for everything, always have. Well, I changed to BankAtlantic about 2 years ago. About 6 months ago, I went out of town and when I came back, my account was overdrawn. It seemed my husband had used the account not knowing the balance and created a couple of overdrafts. Needless to say I was mortified. I've never been overdrawn! I sheepishly went into the bank and asked if they would reverse the charges, which they did.

A couple of months ago, same thing happens, but this time, it was $284 in overdraft charges, some for $5 and $10 ATM transactions!! I went into the bank. I asked how could these charges have gone thru?? If I didn't have money in the account, why were the charges approved?? Well, guess what... As a "courtesy", BankAtlantic, WITHOUT TELLING ME!!!!, extended me a $1000 "overdraft protection" so I could go over on my account and they could charge me $32 for each transaction! I was told they do that so I'm not "Embarrassed"! I was furious, but they wouldn't even refund a single charge. I told them to take that "protection" off my cards immediately.

Well here I go again! The Tues. after President's Day I made a withdrawal and had a nice available balance. The next morning I had $384 in overdraft charges, AGAIN!!! According to a branch manager, the transactions came in Tues night and even though I had a hefty deposit Wed. morning it made no difference. I never even had the opportunity to correct it. And they never took that "protection" off my account like I told them to. And they will not explain how this happened.

I know people will say "check your register" "That is really what you have available"; But when you are a husband and wife, using the same account, using the ATM card for everything (thinking - if the money is not available, the transaction will be denied) traveling, it is REALLY hard to keep up with the check register.

As a former banker, I know that anything (for BankAtlantic-that means only your deposits) posted after 2pm is given the next business day's date. According to Ms. Marta Armas, VP of BanKAtlantic, they post all debits at NIGHT and charge you overdrafts that same day.

So - if you realize you will (not Have already) OVERDRAW YOUR ACCOUNT AND GO MAKE A DEPOSIT after 2pm you will be charged no matter what.

There is no way to protect yourself!!

Denise

Miami, Florida

U.S.A.


6 Updates & Rebuttals

Writetoknow

Pompano Beach,
Florida,
U.S.A.
I'm with you, this bank is a nightmare to deal with. Unfair and Deceptive Trade Practices.

#2Consumer Suggestion

Fri, May 29, 2009

I empathize with you. They just did it to me. Supposedly I now owe them $827.00 They crossed the line this time, I'm reporting them to the FTC (Federal Trade Commission) and I'm contacting a few other agencies as well. If all of us contact the same agencies we may get somewhere with it. Thanks for sharing your experience with us, strength in numbers! Maybe this time in Our favor. Shame on Bank Atlantic, they are yet another embarrassment to the American way. The majority of their business is done by continuing to Rip us off! X-Customer from McNab Branch Ft Lauderdale, FL


Writetoknow

Pompano Beach,
Florida,
U.S.A.
I'm with you, this bank is a nightmare to deal with. Unfair and Deceptive Trade Practices.

#3Consumer Suggestion

Fri, May 29, 2009

I empathize with you. They just did it to me. Supposedly I now owe them $827.00 They crossed the line this time, I'm reporting them to the FTC (Federal Trade Commission) and I'm contacting a few other agencies as well. If all of us contact the same agencies we may get somewhere with it. Thanks for sharing your experience with us, strength in numbers! Maybe this time in Our favor. Shame on Bank Atlantic, they are yet another embarrassment to the American way. The majority of their business is done by continuing to Rip us off! X-Customer from McNab Branch Ft Lauderdale, FL


Writetoknow

Pompano Beach,
Florida,
U.S.A.
I'm with you, this bank is a nightmare to deal with. Unfair and Deceptive Trade Practices.

#4Consumer Suggestion

Fri, May 29, 2009

I empathize with you. They just did it to me. Supposedly I now owe them $827.00 They crossed the line this time, I'm reporting them to the FTC (Federal Trade Commission) and I'm contacting a few other agencies as well. If all of us contact the same agencies we may get somewhere with it. Thanks for sharing your experience with us, strength in numbers! Maybe this time in Our favor. Shame on Bank Atlantic, they are yet another embarrassment to the American way. The majority of their business is done by continuing to Rip us off! X-Customer from McNab Branch Ft Lauderdale, FL


Edgeman

Chico,
California,
U.S.A.
Have you tried...

#5Consumer Comment

Wed, February 25, 2009

Separate accounts? My wife and I have a joint account for the household bills and our own personal accounts for things like gas money, lunch, etc. You might try this so you won't have to worry about what your husband spent. I also suggest that you open an account at a separate bank so if he does overdraft his account, your funds won't be taken under the bank's right to offset.


Robert

Irvine,
California,
U.S.A.
It's really not that hard...

#6Consumer Comment

Tue, February 24, 2009

I know people will say "check your register" "That is really what you have available"; But when you are a husband and wife, using the same account, using the ATM card for everything (thinking - if the money is not available, the transaction will be denied) traveling, it is REALLY hard to keep up with the check register. It is really not that hard, it just take a bit more management, but still quite manageable. The first thing to do is STOP using the Debit card for everything. Each of you then take out a set amount of cash and use those for small purchases. For big purchases if you are running close to a $0 balance, it may take some communication to make sure that the other person didn't do the same thing. Yes this takes extra time, but even if it saves 1 OD fee isn't that time well spent? If you still insist on using the Debit card, then set up a buffer in your acccount. This will catch those times when you have spent money but didn't catch up with each other yet. It may take a few weeks to do this, but even $50-$100 would probably help quite a bit. But then you just have to remember to never go below this new "floor". If you still think you can go to $0 because the other person will not go below the floor you may end up with the same problems.


Flynrider

Phoeix,
Arizona,
U.S.A.
Yes there is.

#7Consumer Comment

Tue, February 24, 2009

"There is no way to protect yourself!!" There is. If you find it impossible to keep an accurate check register, then quit using your ATM card "for everything". Otherwise, you'll just keep falling into the same old trap. Instead, you and your husband should just use cash for incidental purchases. Not being able to keep an accurate check register will put you in danger of overdrafting your account. Using the ATM card for every incidental purchase will compound this problem many times over. As a former banker, you should well know that keeping an accurate check register is the only way to avoid overdrafting your checking account.

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