- Report: #1340176
Complaint Review: Backstreet Surveillance - Internet
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Backstreet Surveillance
Internet, USA
Web:
backstreetsurveillance.com
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Backstreet Surveillance Doesn't Work as Designed Internet
Purchased a two camera system from backstreet-surveillance in May 2016 for a store environment.
Documentation is a joke! They send it to you on a thumb drive that I did not receive until I requested one. None of the documentation relates "directly" to the equipment I purchased. It's generic documentation and there a multiple files listed under documents. This makes it very difficult to set YOUR equipment up.
Right out of the box, one antenna fell apart before I was able to completely connect it to the camera.
I installed the two cameras and powered everything up. The camera furthest away would constantly black out and then come back. So, I contacted Rick @ backstreet and he said that there was probably interference. I went back to the store and now, the one camera that was blacking in/out was working but the closer one was not. Doesn't work at all. Video clarity from the one that IS working is terrible. I can see an individual but their face is blurred when they move. I guess I have to ask any intruders to stand still when/if they break in.
I had a difficult time getting this one camera to record but finally got it working. It recorded for about 2 hrs and then stopped. I wrote back to rick@backstreetsurveillance and asking for my money back. His response was not to provide any additional assistance but to tell me that my 30 days return policy is expired, that they test ALL equipment before sending it out and he is sorry for any inconvenience this may have caused - that's just the nature of a wireless system. To his credit, he DID state that if I returned the unit, he could give me store credit for a wired system.
My complaint is that I do not believe backstreetsurveillance tests their equipment before shipping. IF they did, why does my equipment not have proper documentation? Why does it not work as advertised? Both cameras used are less than 100 feet from the control unit and only one wall stands between them - in an office building. There is nothing in this building to cause interference.
I read one of backstreetsurveillance's rebuttals here where they state they are an Amazon certified supplier AND, they provided a link to Amazon to support this claim. That link is no longer valid and I found NOTHING on Amazon that indicated "provided by.... " to support this claim.
1 Updates & Rebuttals
Ioannis
Marquette,Michigan,
United States
Reason I won't invest in this security system
#2Consumer Comment
Mon, November 13, 2017
I watched all the videos and read all pertinent information. I was almost sold except for 2 reasons:
1. When the videos showed that a license plate could not be viewed @ 40 feet using a competitor's camer, there was no comparative view using Backstreet Surveillance equipment. That tells me that theirs won't show it either.
2. The final and most important reason? The video showed how the night-vision capability kicked in when the outdoor lighting conditions changed. The picture appeared clear - - but the reason for security is to see a face, which Backstreet claims the HD capability will do. No comparative video, either a person standing still or moving at night, and particularly with the night vision capability was given. (All cameras work in bright sunlight as one of their videos showed.) All the night vision capability showed was an outdoor pool with pool lounge chairs. And it was awesome to see the pool and chairs clearly. No offense, but I have no fear of a lounge chair breaking into my home. It's a person I need to see.
In essense, anyone watching these videos should see that Backstreet does not have the capability of showing a clear face in poor lighting conditions as they claim.
