- Report: #1291574
Complaint Review: Avis Rent-A-Car - Katy Texas
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Author Confirmed
Why?
Avis Rent-A-Car
1450 Grand Parkway South Kroger Shopping Center Katy, 77494 Texas, USA
Phone:
281-574-5344
Web:
avis.com
Categories:
Business Rating:
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Avis Rent-A-Car Over charging Katy Texas
I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They claimed I had the car a week and returned it 250 miles away. I was supposedly returning a car 250 miles away while I was at work. And they charged me $30 for tolls in that city. I called and explained this didn’t happen. They told me they would refund the money within 48 hours. They did not. I called at least 4 times and each time I was told they would refund the money within 48 hours. They finally refunded $290 of the $700 in overcharges. They have been unable to produce paperwork showing where I was the one renting the car for those dates. The auto shop has told me they have received several similar complaints, (AVIS stealing money) and are changing rental agencies.
