- Report: #408
Complaint Review: AUTO MART & AUTO NATION - CHANDLER ARIZONA
-
Author Not Confirmed
Why?
AUTO MART & AUTO NATION
NATION WIDE TOO CHANDLER, ARIZONA, U.S.A.
Phone:
602-917-0052
Web:
N/A
Categories:
Business Rating:
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AUTO - MART or AUTO NATION, IT'S ALL THE SAME RIP-OFF *REBUTTAL
THEY LIE TO THEIR CUSTOMERS
THEY LIE TO THE BANKS ... FRAUD?
THEY THREATEN & INTIMIDATE THEIR CUSTOMERS USING FOUL LANGUAGE
THEY CHANGE THE INTEREST AND CAR PRICE WITH OUT THE CUSTOMERS
KNOWLEDGE THEY SAY YOUR LOAN IS APPROVED, THEY GIVE YOU A CAR, THEN THEY DEMAND MORE MONEY OR THEY TAKE THE CAR BACK
THEIR REPUTATION IS SHODDY AT BEST
THEY ARE OWNED BY A TEXAN WHO OWNS 360+ DEALERSHIPS AROUND THE
COUNTRY & ALL THE BLOCKBUSTER VIDEO STORES, & ALL THE AUTO NATION DEALERSHIPS AROUND THE COUNTRY TOO
IN ARIZONA, THEY ALSO OWN BROWN & BROWN CHEVROLET & NISSAN, LOU GRUB CHEVROLET, BELL FORD AND THERE IS PROBABLY MORE
HERE IS ONE OF MANY HORROR STORIES
1) I originally went to Auto Mart to get financing on a vehicle from an auto-broker that refers business to them.
2) The payment was more than I wanted to pay so they suggested that I look at one of their cars.
3) They wrote a contract with me for a 1994 Plymouth Acclaim. In order to complete the contract, references, pay stubs, lease
agreement, a copy of my phone bill and my 1967 Chevrolet Bel-air
Station Wagon with title was required. My 1967 Chevy was used as a down payment, plus $250 in 30 days. A few days later I drove the car down to their lot and gave Mike the title. He took the car and drove the car to the side of their building.
4) Over the next two weeks the above conditions were met.
5) After another week the bank requested my tax papers due to the fact my pay stubs were hand written. I told them I could not get that for them.
6) The Bank and Auto-Mart called up D/S Solaec-Tek (my employer)
several times in regards to the pay stubs being hand written. After several lengthy discussions the Bank seemed satisfied. D/S said that the pay stubs have been prepared hand written for years.
7) Around the 3rd week in October I went down to Auto-Mart and
signed a new contract with Mark. Payments were less than the
original contract in addition I added a service contract for the car as agreed from the original contract (Marks suggestion).
8) The Bank put a cap on the monthly dollar amount so they told me that I need to produce another source of income to cover an
additional $20 per month added to the contract. I had a conference call in Marks office with the Bank to add the additional $20 to the contract and that night the contract was signed. They asked for pay stubs from Rigatoni's which I delivered the next day.
9) Approximately 5 days later I got a message on my business phone that Mark wanted bank statements now. He called later that night at my house and spoke to my wife demanding the car back or bank statements. This upset my wife very much.
10) The next day I called Auto-Mart and left a message for Mark with one of the other financial officers (Tina?) stating that I was very upset with the situation of them calling my house and upsetting my wife and that I was to return the car.
11) That day Mike (salesman) comes to my office demanding that I
give him the car now, and I told him that the car was not here and that I would deliver the car over the weekend.
12)Sometime over the next couple of days I received a call from
Brett who said he was the (owner of Auto-Mart) regarding the
situation. During the course of our conversation he mentioned that he didn't want the car back and I told him that I liked the car. During our conversation I asked him what happened to my car and he said that he had gotten rid of it.
13) He called Bank 1 and got them to finance me at 19% not 24% but he wanted $800 more up front. He told me to think it over and get back to him later that day. I told him that I would discuss it with my wife and get back to him by the next morning. He said that this was OK but if I didn't take his deal he wanted the car back immediately. This was Friday.
14) Saturday morning after discussing this with my wife we decided not continue, mstly because he wanted another $800 up front. It was mentioned when I first got together with Auto-Mart that my only down payment would have to be my car. I could put any additional funds down. That morning I called Auto-Mart to let Brett know my decision. He was not there so I left a message with the financial officer (Tina) of my decision and to ask Brett to call me when I came in.
15) That afternoon Brett called cussing and demanding his car now. I told him that I was advised not to return the car until mine (Chevy) was back on the lot. He said that it was there now.
16) I returned the car that day. When I went to my car on their lot I found that various parts were missing and laying on top of the engine. I had driven the car on to the lot when the deal was started and obviously I could not drive it off.
17) I immediately brought Brett over to the car and showed him the condition of the car. His only comment was that he did not know how the car was brought in (driven or towed).
18) November 26 my wife received a call from Auto-Mart telling her they would be happy to help out by towing my car from their lot anywhere that they wanted.
I had no car for weeks
They ruined my credit
Ed Prosinski
THEY LIE TO THE BANKS ... FRAUD?
THEY THREATEN & INTIMIDATE THEIR CUSTOMERS USING FOUL LANGUAGE
THEY CHANGE THE INTEREST AND CAR PRICE WITH OUT THE CUSTOMERS
KNOWLEDGE THEY SAY YOUR LOAN IS APPROVED, THEY GIVE YOU A CAR, THEN THEY DEMAND MORE MONEY OR THEY TAKE THE CAR BACK
THEIR REPUTATION IS SHODDY AT BEST
THEY ARE OWNED BY A TEXAN WHO OWNS 360+ DEALERSHIPS AROUND THE
COUNTRY & ALL THE BLOCKBUSTER VIDEO STORES, & ALL THE AUTO NATION DEALERSHIPS AROUND THE COUNTRY TOO
IN ARIZONA, THEY ALSO OWN BROWN & BROWN CHEVROLET & NISSAN, LOU GRUB CHEVROLET, BELL FORD AND THERE IS PROBABLY MORE
HERE IS ONE OF MANY HORROR STORIES
1) I originally went to Auto Mart to get financing on a vehicle from an auto-broker that refers business to them.
2) The payment was more than I wanted to pay so they suggested that I look at one of their cars.
3) They wrote a contract with me for a 1994 Plymouth Acclaim. In order to complete the contract, references, pay stubs, lease
agreement, a copy of my phone bill and my 1967 Chevrolet Bel-air
Station Wagon with title was required. My 1967 Chevy was used as a down payment, plus $250 in 30 days. A few days later I drove the car down to their lot and gave Mike the title. He took the car and drove the car to the side of their building.
4) Over the next two weeks the above conditions were met.
5) After another week the bank requested my tax papers due to the fact my pay stubs were hand written. I told them I could not get that for them.
6) The Bank and Auto-Mart called up D/S Solaec-Tek (my employer)
several times in regards to the pay stubs being hand written. After several lengthy discussions the Bank seemed satisfied. D/S said that the pay stubs have been prepared hand written for years.
7) Around the 3rd week in October I went down to Auto-Mart and
signed a new contract with Mark. Payments were less than the
original contract in addition I added a service contract for the car as agreed from the original contract (Marks suggestion).
8) The Bank put a cap on the monthly dollar amount so they told me that I need to produce another source of income to cover an
additional $20 per month added to the contract. I had a conference call in Marks office with the Bank to add the additional $20 to the contract and that night the contract was signed. They asked for pay stubs from Rigatoni's which I delivered the next day.
9) Approximately 5 days later I got a message on my business phone that Mark wanted bank statements now. He called later that night at my house and spoke to my wife demanding the car back or bank statements. This upset my wife very much.
10) The next day I called Auto-Mart and left a message for Mark with one of the other financial officers (Tina?) stating that I was very upset with the situation of them calling my house and upsetting my wife and that I was to return the car.
11) That day Mike (salesman) comes to my office demanding that I
give him the car now, and I told him that the car was not here and that I would deliver the car over the weekend.
12)Sometime over the next couple of days I received a call from
Brett who said he was the (owner of Auto-Mart) regarding the
situation. During the course of our conversation he mentioned that he didn't want the car back and I told him that I liked the car. During our conversation I asked him what happened to my car and he said that he had gotten rid of it.
13) He called Bank 1 and got them to finance me at 19% not 24% but he wanted $800 more up front. He told me to think it over and get back to him later that day. I told him that I would discuss it with my wife and get back to him by the next morning. He said that this was OK but if I didn't take his deal he wanted the car back immediately. This was Friday.
14) Saturday morning after discussing this with my wife we decided not continue, mstly because he wanted another $800 up front. It was mentioned when I first got together with Auto-Mart that my only down payment would have to be my car. I could put any additional funds down. That morning I called Auto-Mart to let Brett know my decision. He was not there so I left a message with the financial officer (Tina) of my decision and to ask Brett to call me when I came in.
15) That afternoon Brett called cussing and demanding his car now. I told him that I was advised not to return the car until mine (Chevy) was back on the lot. He said that it was there now.
16) I returned the car that day. When I went to my car on their lot I found that various parts were missing and laying on top of the engine. I had driven the car on to the lot when the deal was started and obviously I could not drive it off.
17) I immediately brought Brett over to the car and showed him the condition of the car. His only comment was that he did not know how the car was brought in (driven or towed).
18) November 26 my wife received a call from Auto-Mart telling her they would be happy to help out by towing my car from their lot anywhere that they wanted.
I had no car for weeks
They ruined my credit
Ed Prosinski
1 Updates & Rebuttals
cry wolf when it comes to car dealers who try to get loans for the real wolf in "consumer clothing"!
#20
Thu, December 13, 2001
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Consumer Suggestion Rebuttal: Dear Ed, I have been in the car business for almost 9 years and have seen several customers such as yourself. On the side of the dealer, understand that the banks are the ones who loan the money on consumers previous credit history. Obviously sir you have proven in the past that you cannot pay your bills hence the high interest rate. If the dealer needs "stips" (documentation required by the bank) and you cannot provide them then guess what ...no loan give the car back! It should only take less than 24hrs to provide legitamate stips. I don't work for or even like the Auto Nation dealers. On the other hand I hate to listen to people cry wolf when it comes to car dealers who try to get loans for the real wolf in "consumer clothing"!
