- Report: #1240872
Complaint Review: AT&T Uverse - Nationwide
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Author Not Confirmed
Why?
AT&T Uverse
Nationwide, USA
Phone:
1-800-288-2020
Web:
http://uverse.com/
Categories:
Business Rating:
(0)
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AT&T Uverse Improper billing practice Carol Stream, IL Nationwide
We cancelled AT&T Uverse service as of June 19th, 2015. Several weeks later, we received a bill that included June, and July. Essentially, AT&T had an extra ~ $121.00 in charges that didn't match our service. These charges were for June 17 through July 16, even though we cancelled service effective June 19th.
I contacted AT&T Uverse, via the web, a few days before our bill's "due date" of July 7th. I spoke with AT&T Uverse rep named "Adrian K," who reassured me that I would not be auto-deducted because my account was cancelled. Of course, we were charged the extra ~ $121.00.
We called AT&T Uverse and they said since our authorization was on file for the auto-deduction, they were within their right to take the extra ~$121.00. However, AT&T improperly has our money for services they never provided from June 19th through (future dated) July 16th. We just want our money back ASAP.
