Complaint Review: AT&T Connectech - Nationwide

Do not buy AT&T internet services because they have fraudulent business practices. They claim to be AT&T but when there is a total billing error related to non-service of AT&T Connectech, AT&T does not claim responsiblity. 

On May 10, I inquired on the internet about AT&T Uverse TV, but instead AT&T set up Connectech to come to my house, after I communicated that I did not want to have any technicial come to my house since Uverse is not available in my area. 

On May 10, 2014, I received equipment for AT&T internet modem, which prompted me to call AT&T to explain that I did not want internet. After two hours on the phone, I got through to a supposed representative of AT&T. I was told to send the equipment back to AT&T

On May 10, I received an email fregarding order number CLIAH320A689 indicating that my order was delayed but still being processed, but I did not want an order. So I called AT&T and spent two hours on the phone to resolve. 

On May 14, 2014 I received an email from AT&T ConnecTech^® Services  connectech.att.com noting that the following order O28080031 has been processed for your requested service. Your scheduled appointment date for any applicable on-site service is 21-May-2014. The supposed service that I had not ordered was

Home Network Installation (HNI)

I immediately called Connectech at 1-866-294-3464 fand spent another hour on the phone. However, there was no resolution to the issue of incorrect order and scheduling of services that I did not want. So I called again on May15, 2014.

On May 20, 2014, I received an email from AT&T ConnecTech^® Services. The subject of the message was Closing E-Mail Cancellation. The following order number O28080031 has been closed for your scheduled service on 21-May-2014  

 The Connectech tech came to my house anyway and my little 12 year old son tried to tell him that the service was cancelled and he should not do anything. The tech made a note on his clipboard and drove away. The tech was rude and scared my son. 

I called Connectech again on May 21 and I repeated that the order that At&t sent to Connectech was cancelled with AT&T and was cancelled with AT&T Connectech by me. AT&T billed me anyway for all supposed services that were never delivered. I called AT&T and spent about couple hours on the phone. Some rep told me that I would be credited the full amount but that did not happen. I called again after I received a bill. I got a small credit. Then I called AT&T again and was able to explain it all over again so I got another credit. 

AT&T will not take accountability for any business relationship with AT&T connectech. I was referred to call Connectech again today, I called 1-866-294-3464 and spoke with a guy named Ty ID #TA5935. He wasted my time and punted my call to some other guy named Humberto but when I asked him for his name again he said his name was Oliver. I asked him for his ID #OM013H. He said that an "escalation" person would call me and if they did not call me I could call the number 1-800-344-1734. I have a bill from AT&T with the ridiculous statement that "I have ignored previous attempts to collect payment on my delinquent telephone account". First of all, I have not ignored it. Second of all, it was never for telephone service and Third, AT&T has no idea to what extreme lengths I will pursue full credit for services that were never rendered. In my lifetime this will be my constant goal to shame AT&T to everyone I meet and all over the internet. By the way, I will never use AT&T in my lifetime. I am now going to continue my campaign against AT&T. Do not use AT&T!

 Amanda T