• Report:  #3013

Complaint Review: atlantic vinyl windows/ consumers choice - dunedin Florida

Reported By:
- clearwater, fl,

atlantic vinyl windows/ consumers choice
main street dunedin, 33716 Florida, U.S.A.
Tell us has your experience with this business or person been good? What's this?
We ordered a new window from consumers choice in september 1999. They installed a poor quality window and severly damaged our walls at the same time. the first window fell apart after a month, the second window fell out on our 7 year old daughter while she sat on the couch watching t.v.

They also refused to repair the walls, telling my husband he could do it himself. the window was supposed to be tempered glass but it shattered all over the room and cut our daughters arm. the third window which took about 6 weeks to install, is of poor quality and i am afraid to open it just incase it falls out.

The walls are still a mess. it has been almost a year and the company refuses to return my calls. been dealing with the BBB since april with no great success there either. why doesen't the Better Business Bureau respond? do not use the company atlantic vinyl windows or consumers choice.

2 Updates & Rebuttals


North Carolina,
I was told to lie to the customer's so the problem would go away

#2UPDATE EX-employee responds

Sat, June 05, 2004

I use to work for this company on the front end and I can tell you first hand that I have recieved many of complaints from consumers with the same problem and despite my attempts to handle them with management. I was told to lie to the customer's so the problem would go away. But it didn't. There are consumer's in Orlando who have a far bigger problem . Since there is no longer a location there to service them. They are not getting any service on repairs because there are no seervice technicians that will service them . There for there so called life time warranty is non existance. I could tell you so much more from first hand experience,.


complaint has no base, and it's false

#3UPDATE Employee

Mon, February 02, 2004

The complaint has no base, and it's false. Even the BBB came to the same conclusion. Just look at our record with BBB,Consumers Affairs, and the state of Florida building department.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!