- Report: #1420389
Complaint Review: asurion insurance services - Tennessee
Reported By:
Gina -
Roswell, New Mexico, United States
Submitted:
Updated:
-
Author Confirmed
Why?
asurion insurance services
648 Grassmere park drive. suite 300 37211 Tennessee, United States
Phone:
844-610-9021
Web:
https://protection.asurion.com/walmart/en-us/
Categories:
Business Rating:
(0)
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asurion insurance services Walmart Product Care Plan They have given me the run-around just to receive my refund for a tablet purchased with the Wal-Mart Care Plan Tennessee
I have a Walmart care plan on my Samsung Galaxy Tab A and I have yet to receive my giftcard via email. I submitted a claim for my Samsung Galaxy Tab A and was initially informed that I could choose a replacement. When I went online to get a replacement the tablets offered were 1/3 to 1/2 the price I paid for my tablet. I then chose to receive a refund. I called on December 26th and they stated I would get a giftcard. The item was received by the warehouse. I called again as I had not received my giftcard and had to speak with a manager on December 29th. They said a check was going to be cut but the supervisor changed it back to the giftcard. I was told I would receive the giftcard via email within 24-48 hrs. I called again on December 31st and they said I had to wait up to 72 hours. I called today (January 1st) and they advised me that they sent the giftcard via email on the 29th. I checked my spam, deleted folder, and inbox and did not receive it. Now (January 1, 2018) I have to wait up to another 24 hours to receive my giftcard of $149.00. That's if I get the gift card.
1 Updates & Rebuttals
Gina
Roswell,New Mexico,
United States
Finally received giftcard
#2Author of original report
Tue, January 02, 2018
While I am still disappointed in the entire process concering receiving my refund, I did finally receive my giftcard after emails, and 5 phone calls. What I am really disappointed about is that they offer you tablets to replace the orignial that are 1/3-1/2 below the retail price. Others may fall for that but not me.I know the value of my tablet and won't accept a tablet that sucks.
