- Report: #1408430
Complaint Review: Ashley Homestore - Augusta Georgia
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Ashley Homestore
25 Robert C. Daniel Jr. Pkwy. Augusta, 30909 Georgia, USA
Phone:
706-733-0300
Web:
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Ashley Homestore Product Misrepresentation Augusta Georgia
I purchased a Loveseat from Ashley Homestore and was delivered a different Loveseat than the one I was shown rendering its primary function unusable, the seat sits 22 inches from the floor whereas the Loveseat I purchased is 18 inches from the floor, I am 5'8" tall (average height and weight) and my feet do not touch the floor and it is hard to sit in without sqirming about to be seated.
I have made 4 trips to the store, supplied photos on three occations, they acknowledged the problem and assured me it would be corrected without resolution to date. I have received no callbacks when promised and it seems they have no desire to resolve the problem. They requested I use the Loveseat for two to three Months and it would go through a breakin period at which time my feet would touch the floor, I complied with their request, however my feet are still 4 inches off the floor.
I made one final attempt by contacting their Corporate Headquarters and spoke with a very rude. snide woman that advised me the local store had no authority in the matter and what they had been telling me was completely wrong and without merit and I would need to start over and deal with Corporate Headquarters by taking additional Photos and resubmitting them, I have already submitted photos on three occasions made 4 trips to their Store, I have made many Furniture purchased throughout my life and this is without the worst and most uncooperative Company I have dealt with to date.
