Complaint Review: Ashley Homestore (Hoover) - Birmingham Alabama

My wife and 2 of our children went into the store looking for a sectional. We found one we liked and spoke with a sales rep (Courtney) who immediately offered us half the price on the tag. I agreed with the sales rep to a price of $2500 out the door (tax, delivery, etc) for a sectional and ottoman. I mentioned I'd be paying $1000 today and would pay the remaining $1500 in 2 weeks, using their 90 days same as cash promotion. I was handed a tablet and asked to fill out my personal information. The sales rep told me there would be no credit check, yet  I was eventually asked for my SSN. I then spent the following 2 hours in a tiny office with a lady who I thought was setting I'm my payment arrangements. I was very confused by the entire process and never felt like I understood what exactly I was signing up for. I've never purchased furniture from a store like this so assumed this was normal. I then proceeded to ask the lady (who I later found out was with RAC AcceptanceNOW) to explain (multiple times) how much I was paying. She told me I was enrolling in a furniture leasing program, which I wasn't sure why, but kept showing me numbers that added up to $2500, so I didn't care. I felt like even though they explained there was a 12% fee, I assumed since I mentioned several times that I agreed to $2500 and if the amount (including the fee) was below $2500, I don't care what they did with the money. I ended up making 2 payments with my debit card that day. One for $222.58 and the other for $460.67. I had spent all day looking for furniture with my family and was ready to be done and go home. The delivery was also a factor in making my purchase. I needed it by Sunday 2/5 (made purchase 1/21), and the sales rep said he'd get it there in time. The delivery arrived in about 1 week, but had the wrong ottoman. I then began the long process of getting the correct ottoman, but was given the run-around, had to call several different numbers and threaten to return the furniture if not delivered by 2/5. They ended up delivering the correct ottoman on Saturday 2/4. I then waited several weeks to receive paperwork about my remaining balance, but never really got anything. I finally contacted the people who I thought I was financed through, but they told me Ashley hadn't sent them proof of delivery, so I was told to contact Ashley. The next day I spoke with the RAC representative (AcceptanceNOW) and told them I was sick of dealing with Ashley and just wanted to pay it off. She gave me pay off amount nearly $300 over what I agreed to pay (remaining balance should have been <= $1816.75). I explained to her that's not what I agreed to, and over the phone, in a matter of 5-6 minutes, she was able to clearly explain all the number that totaled over the $2500 price I agreed to, the explanation I waited for 2 hours in the office on the day I purchased but never received. Now that all the paperwork had been signed, it could be easily and clearly explained to me. Frustrated I decided to contact the store manager. Explained the situation and gave him 2 options: Provide some merchandise comparable to the $300 I'm overpaying, or allow me to return my furniture per the RAC agreement, then re-sell me the same furniture at the difference of price ($1816.75). He refused both reasonable offers. I contacted via phone Ashley Corporate (Birmingham has its own customer care, the Ashley Corporate couldn't help me because something about this being a franchise or something) and have been told for weeks now "they're emailing a supervisor with my complaint" but I have not received any resolution on Ashley's part. Now I'm forced to pay RAC the total amount due or have my credit affected. This has been ongoing now for 3 months and I'll never get my time back I've had to deal with all this. I've decided to file a complaint because I no longer feel like I will get any resolution.