Complaint Review: ASHLEY FURNITURE HOMESTORE - Buford Georgia

 First and foremost, I sympathize with the original complaint victim. You purchase a warranty at an Ashley store, one would naturally expect the Ashley store to see that your problem gets fixed. That is simple. Secondly, the person filling the rebuttal, by the name of Tyg, is rude. I mean very rude. I've read many Ashley complaints on this site, and Tyg has overwhelmingly responded to more than one. Also, Tyg if you see this, please do us all a favor and learn how to use capital letters. Just because you have a caps lock addiction doesn't justify everything you say/type. I hope this individuals table has been replaced, however I doubt it. Ashley Furniture, unfortunately, has a bad rep on upholding their warranties.

 I guess that YOU don't like it when the TRUTH is shown to you. That's ok. IM not the one with the problem. YOU can maintain that its a manufacturer defect all you like, if the manufacturer doesn't agree then YOU are stuck. See in order to get a MANUFACTURERS warranty fulfilled YOU need to send THEM the area of the furniture that has failed. Once they have it THEN they determine IF its a manufacturers defect of if someone of a rather HEAVY weight sat on it and damaged it. Thankfully we have SCIENCE!! Which would prove this one way or the other. STILL DOESNT CHANGE REALITY!! YOU are trying to FORCE them into giving YOU a new couch and IT DOES NOT WORK THAT WAY! Complain all you like, WHINE all you like, REALITY will ALWAYS WIN!! What YOU THINK is NOT a legal basis for replacing YOUR problem. YOU keep changing it up!! First its a warranty issue NOW its a manufacturers issue. Then YOU state that the manager SHOULD tak to YOU when all YOU are doing is being abusive because YOU don't get your way! EVERYONE would avoid YOU!!

The tone of your rebuttal is very offensive.  You could have made your point in a much more respectful way.  There is no excuse for a manager refusing to speak with a customer.  That's just bad business.  Too bad a lot of managers have your attitude.  They don't care if a customer goes to the competition next time they need to make a purchase.  I maintain that there was a manufacturing defect in my sofa, even if the insurance didn't cover the problem, the store should stand behind their products.  The manager should at least discuss the matter with me.

 While its unfortunate that you have to deal with this, the reality of the situation COULD be that the warranty YOU purchased doesnt cover YOUR problem. See even 48 hours after having a conversation your brain can misuse and misconstrue a conversation. So odds are that YOU are misremembering WHAT the warranty covered. YOU were probably only half listening when the person was talking so only picked up on key words. Either way, the paperwrok YOU recieved with your purchase is going to have in it all that is covered by your warranty. if YOU purtchased a warranty that doesnt cover YOUR problem then it makes sense that the store manager doesnt want to deal with YOU. YOU want the manager to do some form of "Manager Magic" and make YOUR problem disappear. But unfortunatly it doesnt work that way anymore. Both the manager AND the store employees can ONLY do what the warranty states they can do and NOTHING MORE!!! YOU need to PROVE that the sales person did indeed make those claims, because at THIS POINT its YOUR WORD against THIER! Make no mistake, the warranty company is NOT GOING TO BELIEVE YOU!!!The WHY on this one is EASY. Salespeople are NOT the ones calling up when there is a problem and attempt to SCAM them into doing something that the customer DID NOT BUY!!! THAT is ALWAYS the consumer. So READ THE WARRANTY INFORMATION!!!! THAT is the proof. If YOUR PROBLEM is NOT covered by that warranty then YOU will just have to pay for it yourself.