- Report: #538203
Complaint Review: Ascentive Software - Philadelphia Pennsylvania
Reported By:
Ed -
Sykesville, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ascentive Software
201 Spring Street Philadelphia, 19123 Pennsylvania, United States of America
Phone:
1 215-320-6000
Web:
www.ascentive.com
Categories:
Business Rating:
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Ascentive Software Ascentive Software stated via email to me that my subscription to Ascentive software will automatically renew and they will charge my credit card. I did not purchase this software! Philadelphia, Pennsylvania
I did try to get their email address to respond to them but I could not find a valid address on their website. Following is an excerpt from their email to me:
| Dear , | |||||||||
| Your annual subscription to Ascentive software ActiveSpeed will automatically renew on . | |||||||||
| |||||||||
| This will be processed through your current credit card on file. If your credit card has changed or been updated, please contact Customer Service to insure there is no disruption in your ActiveSpeed service | |||||||||
1 Updates & Rebuttals
Chris Gordon
Philadelphia,Pennsylvania,
United States of America
Ascentive's Response
#2UPDATE Employee
Sat, December 19, 2009
Hello, this is Chris Gordon, Email Marketing Manager at Ascentive. During the weekend of Dec 11th to Dec 13th, a subscription auto-renewal email was accidentally sent to everyone in the Ascentive email database. This database includes not only current and former customers but also recipients who may have received any information from us in the past.
The email was only meant for a small number of our current subscription users. Ascentive would like to assure you that this is not an attempt to obtain your credit card information and at no time would we request that information unless you had previously activated an account with us. We offer our apologies for the error and you will receive no further emails from us in the future.
