- Report: #181345
Complaint Review: Ascentive - ActiveSpeed - Philadelphia Pennsylvania
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Author Confirmed
Why?
Ascentive - ActiveSpeed
201 Spring Garden Street Philadelphia, 19123 Pennsylvania, U.S.A.
Phone:
215-320-6000
Web:
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Ascentive - ActiveSpeed Product does not work and would not refund money according to 30-day guarantee, ripoff Philadelphia Pennsylvania
Subsribed to their product "ActiveSpeed" on a 30-day trial period. On the website they guarantee your money back during this period if you are not completely satisfied.
Program did not work (did not increase our dial-up speed on our computer). I sent an email 16 days after I downloaded the product and they refused to refund my money.
Lynda
Wolfville, Nova Scotia
Canada
Program did not work (did not increase our dial-up speed on our computer). I sent an email 16 days after I downloaded the product and they refused to refund my money.
Lynda
Wolfville, Nova Scotia
Canada
4 Updates & Rebuttals
Customer
Philadelphia,Pennsylvania,
U.S.A.
Refund Issued
#2UPDATE Employee
Fri, May 05, 2006
This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing. As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
Customer
Philadelphia,Pennsylvania,
U.S.A.
Refund Issued
#3UPDATE Employee
Fri, May 05, 2006
This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing. As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
Customer
Philadelphia,Pennsylvania,
U.S.A.
Refund Issued
#4UPDATE Employee
Fri, May 05, 2006
This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing. As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
Customer
Philadelphia,Pennsylvania,
U.S.A.
Refund Issued
#5UPDATE Employee
Fri, May 05, 2006
This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing. As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
