- Report: #1305358
Complaint Review: ASAP - Wilmington Delaware
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ASAP
300 Delaware Ave Wilmington, 19801 Delaware, USA
Phone:
800-644-2450
Web:
https://www.asapwarranty.com/
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ASAP American Standard Auto Protection Refused to uphold contract Wilmington Delaware
I purchased an auto warranty through a dealership when I purchased my Chevy Traverse used. I later learned the warranty was the worst warranty the dealership offered so I shopped around. I decided to go with ASAP and purchased the top warranty they offer. I asked specific questions about what the warranty would cover as I am skeptical about sales, having worked for a dealership in the past. While reading through the contract, I asked about many specific items being covered and was promised the items I asked about would be covered.
Three days ago, my wife called from the side of the road with the car broken down on the side of the road. My auto insurance company towed the car to a Chevy dealership, as ASAP refused to (they reimburse your out of pocket cost IF they decide to warranty the break down, which is understandable).
After two days, the ASAP finally got back to the dealership and said they would only cover $407 out of $4,100 in repairs. They said they would not cover items which they promised they would. I got stern, yet polite with the representative who was handling the claim. He said the sales guy I bought from was no longer employed with them, so they don't have to honor anything he promised (despite him representing the company).
Since I had not yet sold the warranty back that I purchased with the car, I asked the service department at Chevrolet to call them as well. They quickly authorized everything except one repair, which was an electronic component that was not covered (I am understanding of this).
So how is the cheapest warranty offered by a dealership better than ASAP's premium warranty? In short, ASAP will promise you the world to sell you a product, but will refuse to honor their legally binding contract when you need it the most.
You owe it to yourself to shop around. I would recommend talking to the service department at a dealership of the same make as your car. They can let you know which companies are better and which ones will cover needed repairs.
