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  • Report:  #1882

Ive got a problem with unwanted stuff showing up on my computer screen. I call AOL and to make a long story short, they give me three different answers to the same question. They even had me download a "McAfee Virus Scan" which I couldn't open. It took 1'15" and they had me do it twice.

THEN they tell me I have to call McAfee to get them to open it, ah yes a toll call. After being on hold for 35" minutes, I hung up. AOL used to have an e-mail to their headquarters but thats gone. You phone them and you hear," Im sorry, we are busy now, please call back later."

There has to be a better way and a better service. They take your money and if you have problems, lots of luck. Ive tried 888-346-3704 & 800-827-6364 & 888-265-8006 & 888-265-0005 & 800-307-7969. WHAT A RIP OFF!



13 Updates & Rebuttals

-

Dedham,
Massachusetts,
U.S.A.
AOL Software

#2Consumer Suggestion

Wed, December 24, 2008

As far as I am concerned, All AOL software is junk. I have helped people out whose computer was really unstable, I convinced them to give up their AOL software, just use AOL.com if they really had to because thats their main email account, and after spending about an hour scraping away the layers of AOL software, this computer was completely turned around. -Chris


-

Dedham,
Massachusetts,
U.S.A.
AOL Software

#3Consumer Suggestion

Wed, December 24, 2008

As far as I am concerned, All AOL software is junk. I have helped people out whose computer was really unstable, I convinced them to give up their AOL software, just use AOL.com if they really had to because thats their main email account, and after spending about an hour scraping away the layers of AOL software, this computer was completely turned around. -Chris


-

Dedham,
Massachusetts,
U.S.A.
AOL Software

#4Consumer Suggestion

Wed, December 24, 2008

As far as I am concerned, All AOL software is junk. I have helped people out whose computer was really unstable, I convinced them to give up their AOL software, just use AOL.com if they really had to because thats their main email account, and after spending about an hour scraping away the layers of AOL software, this computer was completely turned around. -Chris


-

Dedham,
Massachusetts,
U.S.A.
AOL Software

#5Consumer Suggestion

Wed, December 24, 2008

As far as I am concerned, All AOL software is junk. I have helped people out whose computer was really unstable, I convinced them to give up their AOL software, just use AOL.com if they really had to because thats their main email account, and after spending about an hour scraping away the layers of AOL software, this computer was completely turned around. -Chris


Hunter

Denton,
Texas,
U.S.A.
Perhaps I can help. I work in tech support for another company.

#6Consumer Suggestion

Fri, January 28, 2005

First off, I loathe AOL. When I got a new computer 4 years ago it came with free AOL for 6 months. After using it for one week, I called up and cancelled my account with them. You should've heard the sound of their voice when I'm calling to cancel a free service. Seriously, in the long run, find another ISP.(Internet Service Provider) Now, for a short term solution, I would like to know what this "unwanted stuff" is that is showing up on your screen? I'm going to assume you are getting nailed with a ton of popup adds, some might even be to porn. This is called spyware and it's nasty stuff to get off your computer. It's annoying to say the least, but here are some steps that I follow and they work for me. First, clear out all your cookies. To do this, goto start, control panel, internet options. On the general tab, click the settings button, then on the next window click "view files." this opens up a window with a ton of cookies. Goto the top of the window and click edit, then select all. Then click the file menu and then delete. Once that window is clear, close it down and you will be back to your settings window, and then click o.k. Now you are back to the general tab. Then click, delete files. Once this is done, click o.k., then close the control panel. If you still have your AOL software open, exit the program completely as this resets the cache in your computer. Next, get back online and download the following tool. It's called Adaware 6.0 and it's free. This tool removes spyware that is causing all this crap to show up on your screen. Goto www.lavasoftusa.com to get it. Open the program, run a scan, and you will see options in there to delete whatever it finds. I find this program highly effective at ridding your computer of spyware. This will reduce the amount of popups, if not completely eliminate them. However, it's not a one time fix. You should do the above suggestions about once a week, or every other week to keep your system clean. Hopefully these suggestions will help. Why they had you download an anti-virus program for spyware I'll never know. AOL tech support reps are for the most part incompetent. If they cannot fix it with the little steps they have with the book in front of them, they will bascially pawn you off. I know because I've spoken to them before, and so do my clients who contact me for tech support. In the long run as I stated before, start looking for another ISP. I hope this helps with your problem. I would be interested to hear how things went, so be sure and respond here. I check this site often. Just to review: Follow the steps I listed above. Look for another ISP. Tell your friends what we already know about AOL. That is, they are nothing but douche bags. Take care!


Hunter

Denton,
Texas,
U.S.A.
Perhaps I can help. I work in tech support for another company.

#7Consumer Suggestion

Fri, January 28, 2005

First off, I loathe AOL. When I got a new computer 4 years ago it came with free AOL for 6 months. After using it for one week, I called up and cancelled my account with them. You should've heard the sound of their voice when I'm calling to cancel a free service. Seriously, in the long run, find another ISP.(Internet Service Provider) Now, for a short term solution, I would like to know what this "unwanted stuff" is that is showing up on your screen? I'm going to assume you are getting nailed with a ton of popup adds, some might even be to porn. This is called spyware and it's nasty stuff to get off your computer. It's annoying to say the least, but here are some steps that I follow and they work for me. First, clear out all your cookies. To do this, goto start, control panel, internet options. On the general tab, click the settings button, then on the next window click "view files." this opens up a window with a ton of cookies. Goto the top of the window and click edit, then select all. Then click the file menu and then delete. Once that window is clear, close it down and you will be back to your settings window, and then click o.k. Now you are back to the general tab. Then click, delete files. Once this is done, click o.k., then close the control panel. If you still have your AOL software open, exit the program completely as this resets the cache in your computer. Next, get back online and download the following tool. It's called Adaware 6.0 and it's free. This tool removes spyware that is causing all this crap to show up on your screen. Goto www.lavasoftusa.com to get it. Open the program, run a scan, and you will see options in there to delete whatever it finds. I find this program highly effective at ridding your computer of spyware. This will reduce the amount of popups, if not completely eliminate them. However, it's not a one time fix. You should do the above suggestions about once a week, or every other week to keep your system clean. Hopefully these suggestions will help. Why they had you download an anti-virus program for spyware I'll never know. AOL tech support reps are for the most part incompetent. If they cannot fix it with the little steps they have with the book in front of them, they will bascially pawn you off. I know because I've spoken to them before, and so do my clients who contact me for tech support. In the long run as I stated before, start looking for another ISP. I hope this helps with your problem. I would be interested to hear how things went, so be sure and respond here. I check this site often. Just to review: Follow the steps I listed above. Look for another ISP. Tell your friends what we already know about AOL. That is, they are nothing but douche bags. Take care!


Robin

chicago,
Illinois,
PLEASE

#8Consumer Suggestion

Wed, April 17, 2002

This is in response to Kevin wh has DSL but pays for AOL. What an i.d.i.o.t You can not be that gullible this is overkill. Save your self some money by a bible when ever you are this lost.


..full of BS

#90

Mon, December 03, 2001

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: nonya Their relationship to the company: Devotee Rebuttal: Anyone that says ...... s program screwed up my computer if full of BS and knows nothing, a program made by reputable company will not mess up your computer however if there is a problem already it may bring it out.


...i dont know why people still buy there crap

#100

Mon, July 02, 2001

This email is a rebuttal to RipOff #1882.
It was sent by NeoZeeD at [email protected]

AOL DOESN'T KNOW WHAT IT IS DOING *REBUTTAL (#1882)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: NeoZeeD
Their relationship to the company: Consumer Suggestion

Rebuttal:
i dont know why people still buy there crap, there techs are stupid and dont know shit about what they are doing. we have had cases where aol 6.0 have wiped out computer and screwed up modems. my brother had aol and its easy to sign up for the bull crap but once you want to cancel service they transfer you to there telemarketers and they talk to you to death and try to keep you on, they offer you the world if you stay with them, then they keep calling your house to go back to there gay ass service. I HATE AOL. im tired of talking to customers from aol who got there computer f U cked up by there stupid programing.


...i dont know why people still buy there crap

#110

Mon, July 02, 2001

This email is a rebuttal to RipOff #1882.
It was sent by NeoZeeD at [email protected]

AOL DOESN'T KNOW WHAT IT IS DOING *REBUTTAL (#1882)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: NeoZeeD
Their relationship to the company: Consumer Suggestion

Rebuttal:
i dont know why people still buy there crap, there techs are stupid and dont know shit about what they are doing. we have had cases where aol 6.0 have wiped out computer and screwed up modems. my brother had aol and its easy to sign up for the bull crap but once you want to cancel service they transfer you to there telemarketers and they talk to you to death and try to keep you on, they offer you the world if you stay with them, then they keep calling your house to go back to there gay ass service. I HATE AOL. im tired of talking to customers from aol who got there computer f U cked up by there stupid programing.


...i dont know why people still buy there crap

#120

Mon, July 02, 2001

This email is a rebuttal to RipOff #1882.
It was sent by NeoZeeD at [email protected]

AOL DOESN'T KNOW WHAT IT IS DOING *REBUTTAL (#1882)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: NeoZeeD
Their relationship to the company: Consumer Suggestion

Rebuttal:
i dont know why people still buy there crap, there techs are stupid and dont know shit about what they are doing. we have had cases where aol 6.0 have wiped out computer and screwed up modems. my brother had aol and its easy to sign up for the bull crap but once you want to cancel service they transfer you to there telemarketers and they talk to you to death and try to keep you on, they offer you the world if you stay with them, then they keep calling your house to go back to there gay ass service. I HATE AOL. im tired of talking to customers from aol who got there computer f U cked up by there stupid programing.


...i dont know why people still buy there crap

#130

Mon, July 02, 2001

This email is a rebuttal to RipOff #1882.
It was sent by NeoZeeD at [email protected]

AOL DOESN'T KNOW WHAT IT IS DOING *REBUTTAL (#1882)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: NeoZeeD
Their relationship to the company: Consumer Suggestion

Rebuttal:
i dont know why people still buy there crap, there techs are stupid and dont know shit about what they are doing. we have had cases where aol 6.0 have wiped out computer and screwed up modems. my brother had aol and its easy to sign up for the bull crap but once you want to cancel service they transfer you to there telemarketers and they talk to you to death and try to keep you on, they offer you the world if you stay with them, then they keep calling your house to go back to there gay ass service. I HATE AOL. im tired of talking to customers from aol who got there computer f U cked up by there stupid programing.


They are still #1 at my house.

#140

Sat, June 02, 2001

This email is a rebuttal to RipOff #1882.
It was sent by Kevin Clancey at [email protected]


AOL DOESN'T KNOW WHAT IT IS DOING (#1882)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Kevin Clancey
Their phone number: 1-714-969-4171
Their relationship to the company: Supporter

Rebuttal:
I have been an AOL subscriber for 4 years.
Each time I call for help they correct the problem, and
don't make me feel like I don't know what I'm doing. My computer system is an Apple, imacA.

Maybe it's easyer to troubleshoot. Have been connected by DSL for almost 2 years now, and will gladly continue to pay $10/month for an AOL account. They are still #1 at my house. So easy to use! Maybe I talk to the help line different then others, I don't know why some people get what they want, and others get put off.

When a co-worker, or friend starts the www thing, I ask: netzero, earthlink, why not try #1? After a month, for free, ($0.00), they can cancel if they wish.

Sincerely,

Kevin Clancey
Huntington Beach, CA

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