Complaint Review: Anderson SC Ford Mazda Ford Company - Dearborn MI - Anderson,Dearborn South Carolina,Michigan

After more than 5 months and to this date, September 17, 2018, my request for cancellation of Easy Care and Premium Care have not been reconciled. A copy of this and several other similar complaints have been sent to Consumer Affairs and the Attorney General because I suspect fraud by this dealership and I have had no response from Customer Relations in Dearborn, MI.

On April 7, 2018, I bought a 2018 Ford F-150. I made this purchase at Ford Mazda of Anderson, SC.

While the vehicle is performing fine the customer service and management are extremely negligent. At the time of purchase I was ‘pressured’ into accepting an extended warranty and GAP insurance deal by the finance manager. I accepted because I had been there for over 4 hours with my wife and eight year old daughter. Afterwards, I decided to cancel both warranties equalling $4695.00. (GAP $800.00 and Premium Care $3895.00). This should have been easily done over the phone, it is the dealerships responsibly to do this in a timely manner.

April 12, 2018. I contacted the General Manager of Anderson Mazda Ford, Cedrick West, under the assumption this process should be easily negotiated by simply asking for a cancelation. Mr. West said he would handle it and send confirmation and the refund should take 4 to 6 weeks.

After no confirmation on May 2, 2018, I emailed Mr. West and requested confirmation again.

On May 8, 2018, Mr. West emailed me stating I would have to cancel the policy myself and he would mail me the paperwork. After a week had passed I did not receive the paperwork by mail as agreed. I called Mr. West again. He told me I would have to come in to the dealership and get the paperwork. Because this is still costing me money in interest on my loan agreement, I agree, just to make sure it gets done. I am very busy, so I sent my wife, to the dealership to retrieve the paperwork from Mr. West. She waited 45 minutes just to receive this from Mr. West. However, I faxed the paperwork in and had to call financing myself to make sure it was cancelled. When I called the financing department they said the insurance had been cancelled on April 25, 2018 and I should have confirmation of the cancellation and refund to the principle on my account showing within 30 days. If not, I should contact Cedrick West and request confirmation of the refund. After no confirmation, I emailed Mr. West asking him for confirmation of the refund. He did not return my call or email.

I had my wife call Mr. West on July 12, 2018. She spoke with him and asked to speak with the owner, Dan Parks. Mr. West told her that would not do her any good as Mr. Parks would only send her back to him. Then, he assured her he would look into the processing of the refund and call her back when he knew one way or the other. After not receiving a phone call or email, I called Ford Credit again and nothing had been been applied to my principal. I called several times to speak with Cedrick West with no response.

On July 17, 2018 my wife then called the office manager ‘Susan’ for an explanation and she said that Mr. West did not give my wife all the paperwork needed for the cancellation of the Extended Warranty, only GAP had been cancelled, (approximately 800.00) and that they were waiting on us to bring them the paper work. My wife then went back to the office to finish the paperwork necessary per the Office Manager ‘Susan’ and said she would overnight the payment to Ford Credit and gave my wife a confirmation of cancellation. Also, she would send confirmation of the refund when it was applied to the principle at Ford Credit.

My wife nor I have received a phone call or an email from any person from Anderson Mazda Ford as of the morning of September 5, 2018.

On September 5, 2018 I called the office manager ‘Susan’ and explained that I had confirmation of the cancellation and asked why it had not been applied to my principal. I was informed by the office manager that there is a fraud investigation concerning checks written by the dealership to Ford Motor Company Financing and after a long hold on the phone, she found out that our check for our cancelled policy is the third check they found involved in the fraud case. I called Ford GAP and Extended Warranty office to pursue answers and they said they would contact Anderson Ford. Susan called back that evening to state that she had a phone call from the warranty office and said to me, and I quote, “Since we are out that money, so are you, sorry”, but would email us with legal confirmation of the cancellation per my request. Anderson Ford has not returned my call or emailed as promised with any cancellation confirmation, recommendations or answers. I spoke with Mia at Ford GAP Insurance and Ford Protection and they stated all the money had been sent to Anderson Mazda Ford as of July 19, 2018. They have also called Anderson Ford with no reconciliation or attempt at it as of September 17, 2018. A copy of this complaint was sent to Customer Relations in Dearborn, MI on September 5, 2018. To this date we have had no response from Ford at all.

We have been buying Ford trucks and vans for many years for personal and company purposes.

I have already had to recommend someone other than Ford to four people who bought personal and company vehicles.

Beware of this dealership and apparently Ford in general for the lack of basic regard for their customers like me and my wife.