B
Memphis,#2Consumer Suggestion
Wed, April 23, 2003
After reading several of the comments, I too had a poor service transaction with them. I ordered two patterns, both were suppose to be in stock and deliverable within 3 days, and the price seemed reasonable. Guess what, neither were in stock, they had to get them "from the manufacturer" which could take 2 weeks, and then they would be shipped, but my order was charged to my credit card anyway. I then get an email that one of the patterns is discountinued, not sure why it would be posted as in stock and deliveralbe in 3 days? Then I get another notice about the other one with the same explanation! Neither in stock or deliverable!! I called to voice a complaint, the agent on the other end of the phone has no clue as to the transaction or how to handle. Send "discontinued" email to the "President" regarding this transaction and how it was handled, because he says he guarantees satisfaction,and the reply from customer service is "this happens". I DID get a full and immediate refund. The moral of the story, review the patterns and prices because their website is user friendly, and then price shop and compare with your local store. In my case, Sherwin Williams was excellent and got the exact two patterns I originally ordered (surprise, they were not really discountinued) within 7 days. Paid only slightly more in the long run, but Sherwin Williams was great and it was worth knowing ABWF lost my business for good. Oh, last but not least, the real satisfaction to this is how much MORE incremental business SW got by me buying paint and other supplies because when your wallpapering, you're probably going to need more than just the paper! Go where the service is, not just the price.
B
Memphis,#3Consumer Suggestion
Wed, April 23, 2003
After reading several of the comments, I too had a poor service transaction with them. I ordered two patterns, both were suppose to be in stock and deliverable within 3 days, and the price seemed reasonable. Guess what, neither were in stock, they had to get them "from the manufacturer" which could take 2 weeks, and then they would be shipped, but my order was charged to my credit card anyway. I then get an email that one of the patterns is discountinued, not sure why it would be posted as in stock and deliveralbe in 3 days? Then I get another notice about the other one with the same explanation! Neither in stock or deliverable!! I called to voice a complaint, the agent on the other end of the phone has no clue as to the transaction or how to handle. Send "discontinued" email to the "President" regarding this transaction and how it was handled, because he says he guarantees satisfaction,and the reply from customer service is "this happens". I DID get a full and immediate refund. The moral of the story, review the patterns and prices because their website is user friendly, and then price shop and compare with your local store. In my case, Sherwin Williams was excellent and got the exact two patterns I originally ordered (surprise, they were not really discountinued) within 7 days. Paid only slightly more in the long run, but Sherwin Williams was great and it was worth knowing ABWF lost my business for good. Oh, last but not least, the real satisfaction to this is how much MORE incremental business SW got by me buying paint and other supplies because when your wallpapering, you're probably going to need more than just the paper! Go where the service is, not just the price.
B
Memphis,#4Consumer Suggestion
Wed, April 23, 2003
After reading several of the comments, I too had a poor service transaction with them. I ordered two patterns, both were suppose to be in stock and deliverable within 3 days, and the price seemed reasonable. Guess what, neither were in stock, they had to get them "from the manufacturer" which could take 2 weeks, and then they would be shipped, but my order was charged to my credit card anyway. I then get an email that one of the patterns is discountinued, not sure why it would be posted as in stock and deliveralbe in 3 days? Then I get another notice about the other one with the same explanation! Neither in stock or deliverable!! I called to voice a complaint, the agent on the other end of the phone has no clue as to the transaction or how to handle. Send "discontinued" email to the "President" regarding this transaction and how it was handled, because he says he guarantees satisfaction,and the reply from customer service is "this happens". I DID get a full and immediate refund. The moral of the story, review the patterns and prices because their website is user friendly, and then price shop and compare with your local store. In my case, Sherwin Williams was excellent and got the exact two patterns I originally ordered (surprise, they were not really discountinued) within 7 days. Paid only slightly more in the long run, but Sherwin Williams was great and it was worth knowing ABWF lost my business for good. Oh, last but not least, the real satisfaction to this is how much MORE incremental business SW got by me buying paint and other supplies because when your wallpapering, you're probably going to need more than just the paper! Go where the service is, not just the price.
Robin
Wilmette,#5Consumer Suggestion
Tue, April 15, 2003
I've read the reports for American Blind and personally know of many many more that never made it to this site. The best advice that can be given to these consumers is to always use the dealer where the product was selected. The dealer pays for the sample books etc, has a design professional on staff, must pay overhead etc...Your problems would not have occured had you selected from the dealer or if they had, they would have been rectified immediately. Sometimes it doesn't pay to save a little bit of money.
judy
penn valley,#6Consumer Comment
Tue, February 19, 2002
American blind and wallpaper factory should let the consumer know up front it is not really 3 days you will receive your product, let the public know U.P.S. takes up to 2 weeks to deliver, the reason american blind says 3 days it sounds good for the company. Wait until you receive damaged merchandise and they blame it on U.P.S. that is a lot of fun! I forgot to add that I am a wallpaper hanger and l week I will order paper and it gets to where it suppose to go and then place another order the following week and it ends up somewhere else even though they had my correct addres in the computer, there are to many employees coming and going in the order house and thats like having to many cooks in the kitchen.