• Report:  #88263

Complaint Review: American Voice Link - Nationwide, U.S.A. Alabama

Reported By:
- Vancouver, Washington,

American Voice Link
Nationwide, U.S.A., Alabama, U.S.A.
Tell us has your experience with this business or person been good? What's this?
While viewing the details of our most recent telephone bill (April), I came across a charge from "American Voice Link" in the amount of $8.78. My bill had it listed under "Enhanced billing 900 service which we also had never heard of.

A call to my local telephone company said that the charge is for accessing a "pay to view" website and should have had a warning that we had to agree to pay a fee to continue into a website. If a website ever said we had to pay to enter it, we would NOT go there! (Aren't we all paying enough for internet as it is?) There is NO way we accrued this charge!!!

We called the 1-888-302-3724 number to talk to the "Enhanced billing 900 service" and they said there's really nothing they can do. We also tried the number listed for American Voice Link and it is disconnected!

Folks.... read your telephone bills!! These charges are apparently making the rounds in March and April phone bills for calls as far back as December 2003. Check your bills! Don't get scammed!


Vancouver, Washington

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]



Don't let them get away with it.

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3 Updates & Rebuttals


Try this address in BEDFORD, TX ...

#2Consumer Comment

Thu, April 22, 2004

I saw this in another RipOffReport. Hope you find them in Texas! Company: American Voice Link Address: 803 FOREST RIDGE DR STE 105 BEDFORD, TX 76022 Phone Number: 817-540-6888


Telephone Information in Indiana says no listing!

#3Author of original report

Wed, April 21, 2004

The saga continues.....Interestingly enough, the 900 service folks who do the billing for American Voice Link had NO TELEPHONE number listed for them! So....I called information in Indiana and asked for a listing in Carmel. The nice telephone operator said there is no listing....so she was really kind and did a statewide search and guess what? They are not listed anywhere in Indiana. What business has no phone number? If they are legit, how do their customers contact them? Someone should go to that post office in Carmel, Indiana and watch box number 3141 to see who is picking up the mail. Clearly, folks....this is fraud. Most people don't even know they have been taken because they don't look at the breakdown of their telephone bills to see what each fee is for. Read your phone bills, folks and get on the bandwagon so these lowlifes are taken down!!!


An Address according to the phone company!!!

#4Author of original report

Tue, April 20, 2004

Today I called the phone company back after learning the we are not the only ones receiving these fraudulent charges and demanded the address since they are doing the billing for this company.....it is as follows: American Voice Link P.O. Box 3141 (doesn't it figure that its a P.O. Box?) Carmel, Indianna 46032 Hope this is able to help someone. Will post more as we dig for more. Currently, we have disputed the claim with the phone company which means that you don't have to pay it until they investigate. But if you dispute it, you have to literally say to them, "I wish to dispute this charge" in order for them to put it in the record. FYI

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