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  • Report:  #866

Complaint Review: American Online - Jacksonville Florida

Reported By:
- South Bend, IN,
Submitted:
Thu, October 21, 1999
Updated:
Tue, December 28, 1999

American Online
P.O. Box 28640 Jacksonville, 32226-8640 Florida, U.S.A.
Phone:
888 265 8003
Web:
N/A
Categories:
Internet Services

AOL continued my account after I cancelled it. When I found out that they were still taking money out of my checking account, I reminded them the account was supposed to have been closed for months. They replaced 2 months of withdrawals in my checking account. I thought that was the end of it until a check mysteriously bounced in september '99 costing me $25.00 in N.S.F. charges. When I got my bank statement, I found that AOL had once again taken money from my checking account which is why the previously mentioned check bounced. I called them and told them they owed me the $26.95 they took and the $25.00 N.S.F. charge which resulted from their actions. They said they had already replaced two months of payments from previous errors and couldn't replace any more money no matter what. They stoled from me and I want my money back.

Update: AOL returned my money including the N.F.S. Charge. I had to be persistant.



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