- Report: #1465764
Complaint Review: American Home Shield - Phoenix AZ
Reported By:
Murrieta Mom -
Murrieta, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
American Home Shield
Phoenix, AZ, United States
Phone:
8886821043
Web:
ahs.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Home Shield American Home Warranty Charge a service fee for appliances that are still broken Phoenix AZ
I have had this company out to fix a fridge on 3 separate occasions, it is still not fixed. AND because the fridge (freezer) breaks approx 90 days after they have "fixed" it previuosly, I have to pay a service fee every single time. Also, evey time this fridge (freezer) breaks I am also losing over $100 worth of food every time. (There is no reimbursement for this)
When you contact customer service be prepared to wait over an hour on the phone and then talk to someone in a different country. Asking for a supervisor will also get you the exact same person you were speaking with before and all they do is repeat the exact same thing.
Funnily enough, they are suppsoe to be a "Home Warranty" company and warranty nothing. If something breaks after they have "fixed" it thats just too bad, you get to pay again.
If I purchased the warranty through the manufacturer, they would fix it, not charge me a fee and replace my food. As soon as my contract has expired I will not be renewing with this company.
