- Report: #1416696
Complaint Review: Amazon.com - Washington
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Amazon.com
Washington, United States
Web:
www.amazon.com
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Amazon.com Amazon charges sellers for customer damaged returns! Washington
Beware if you are a seller on Amazon using their Fullfillment by Amazon (FBA) service. This is a service that allows you to send your product inventory to an amazon warehouse for storage. When a customer on amazon orders your product, amazon ships the order from their warehouse. The customer is then allowed to freely trash your product, damage it, steal parts from it and then return what is left to amazon where amazon rolls out the red carpet for it and then promptly and fully refunds the customer WITH YOUR MONEY!
Here is the policy as stated by Amazon:
"Amazon does not accept responsibility nor reimburse for returned items that are:
- Damaged by a customer"
This is not something we were aware of until we had a slew of big ticket returns of customer damaged products, many from the same customer. We had to fight like hell to get amazon to reimburse some of the money. And we have yet to get reimbursed for several hundred dollars.
Needless to say, we are bringing back all our inventory from amazon and not using their FBA service any more.
Our Advice: DON'T SELL ON AMAZON!
