- Report: #1484514
Complaint Review: Amazon Retail and Fraud Dept. -
Reported By:
Rory R. -
Bethpage, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Amazon Retail and Fraud Dept.
United States
Phone:
206 922 0880
Web:
amazon.com
Categories:
Business Rating:
(0)
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Amazon Retail and Fraud Dept. The Amazon Retail Dept. did sent our fraud alert to the wrong dept, they sent it to the misredeemed gift card dept. vs fraud and therefore we lost over 24 hours and couldn't recover the remaining gift cards. They mishandled the intake and our countless fraud alerts. Only to ultimately "help" the frauds
We called Amazon to alert them of the fraud:
here is what I sent to [email protected]
I have called countless times, countless names about this and my last resort /recourse as instructed by Taryn in Retail, /resolution specialist is to call corporate.
Here is the brief version.
We purchased 9 $100 Amazon gift cards through CVS, third party.
We also purchased $600 Apple gift cards ,CVS, third party. (We received a CASH refund check in 5 days from Apple because they swiftly took action when we called.)
We tried to cash the certified check within one hour and was told it was FRAUD.
This is where we took immediate action.
We notified your customer service ( number from our Prime account) about a FRAUD gift card issue on 8/5.
We were told someone would get back to us, as the clock was ticking on these gift cards.
We called again on 8/7 asking for a status because , as you all say "FRAUDS work quick" On that call it was disclosed to us on ,nearly two days later, that our call and notification to you was mis directed. It went to the mis redeemed dept. vs FRAUD. We clearly knew it was FRAUD 6 hours after the transaction. We were then asked for front and back copies of the cards, as the clock is ticking... We accommodated all requests immediately.
We were then told that an investigation had to be conducted.
We kept calling and e mailing.
Finally we were told we could get back 341.44 because those gift cards were not YET redeemed.
Your mistake on intake cost us the other 6 $100 gift cards. We confirmed with the FTC that since APPLE was able to recover some, that your delay helped the frauds cash or move the gift cards along.
No one in the "retail" dept could talk to FRAUD or customer recovery for us. They said they don't do that. I called at least 8 times. Please check your records to verify. I am calling because we are rightfully deserving of the rest of or a portion of the rest of the gift cards as this was YOUR delay, YOUR mistake.
Also, this is not a refund of CASH, this is Amazon money, going right back to Amazon.
You will find all correspondence on Prime account James Coyle-Romano e mail [email protected] and [email protected]. There is also an account for Erin Coyle.
