- Report: #1296133
Complaint Review: Amazon Home Services - Internet
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Author Not Confirmed
Why?
Amazon Home Services
Internet, USA
Phone:
206-577-1369
Web:
amazon.com
Categories:
Business Rating:
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Amazon Home Services Maria A Warranty for purchases in Amazon Home Services are not answered Internet
I ordered this service and first the order was cancelled without my authorization. Then I ordered the same service with another company even that was more expensive. The technician came on March 2nd and made a short inspection (not two hours as he wrote in his receipt) and let me know that everything was working fine. It was working fine at that moment but about six days ago the partial outages started again and now I had no power in one side of my home. He wrote in his receipt that there is No Warranty and that he stayed in my home for two hours. That is false.
According to Amazon, and that’s the reason I requested the service, there is a Happiness Guarantee and that they answer the claims after 1 business day. They also promise a Gift Card of $30 for the first purchase. I sent another email asking for the card and I received a message in my answering machine saying that the Gift Card was going to be sent to my email address. It was never posted and I received emails saying that my claims were not received. I filled out two more claims about the same topic.
I received a phone call from a representative named Maria A. I explained the situation and she did not showed any empathy and told me that if the diagnostic did not find a problem that was it. I was not offered any other solution and I had no other option to hire another electrician due that I had not refrigerator or stove.
My complaint is with Amazon Home Services that they offer Gift Cards, Happiness Guarantee and they don’t answer the claims in writing or electronically or send the Gift Cards as I was promised about 20 days ago.
I think this service is deceptive and the community has to be aware before purchasing a service with Amazon Home Services. I will never again contact this Service.
