- Report: #1508865
Complaint Review: Allstate Auto Insurance - Myrtle Beach South Carolina
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Allstate Auto Insurance
4036 River Oaks Drive Suite B5 Myrtle Beach, 29579 South Carolina, United States
Phone:
843) 492-6959
Web:
https://www.allstate.com/
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Allstate Auto Insurance They canceled my auto insurance. Myrtle Beach South Carolina
Report Attachments
Proof of bank account change
I switched to this insurance company because of better insurance and perks due to continuous coverage to Allstate.
I paid my down payment of $149.23. I had recently opened a new account with a credit union. It was a checking and savings account. However I gave them my savings account number instead of checking by mistake. The payment was reversed because the balance was at minimum to open savings. I was logged into account on June 7 and noticed the mistake and this was the date the transaction was reversed. I emailed the agent at the time I noticed the error on the 7th. However the next day I did not hear from the agent so I called their office on the 8th of June and spoke with a female representative from allstate at Dakota Bryant's office.
I explained to her that I had mistakenly used my savings account instead of my checking account. She informed me that a double payment would come out on the auto draft date I set up. I also had informed her that I changed the auto payment account to my checking and had received an email confirmation that change was made. I also informed her that I was concerned my insurance would be canceled for the return payment and she reassured me that that would not happen and that both payments would come out on auto draft date. However I told her I would make a payment to cover the initial payment.
I then logged on to make payment on june 10th and to my shock my insurance was canceled. I called my agent immediately and a remote office worker explained to her the whole situation and was going to make payment and she said there was no way to reinstate the policy. They would have to write a whole new one. At that time I demanded to speak to my agent Dakota Bryant who was conveniently in a meeting and would have to call me back. And on top of that it was cancelled on 05/29/2021 the date I initially purchased the policy. So now I had a lapse in coverage.
Finally the agent called me back after I had called the customer support and he ackhowlwged the fact that I had called in on the 8th and all the notes reflected what I stated above. He informed me that I could purchase a new policy with some third party insurance for significantly more cost due to the lapse in insurance that allstate had caused me due to an honest error. I have dealt with insurance companies for years and know that you can sign a no loss statement and reinstate a policy with continuous coverage. So Now i have to start all over for two years to get discounted insurance for continuous coverage. I will be first to admit it was a unfortunate error. "However Allstates policy does not allow for any errors." Buyer beware.
Thanks a lot allstate, you're in good hands. Ya right!!!!!!
