- Report: #1465944
Complaint Review: AirBNB - San Francisco CA
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Author Confirmed
Why?
AirBNB
888 Brannan St San Francisco, 94103 CA, United States
Phone:
+1-415-800-5959
Web:
https://www.airbnb.com/
Categories:
Business Rating:
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AirBNB Total scammers !! San Francisco CA
Let me state upfront, I am not complaining about the hosts who use AirBNB to rent out their homes. Most of them are good people just trying to earn a few dollars. My concern is with AirBNB as an entity. They do absolutely nothing except act as an introduction service between the people renting their homes and potential guests.
When things do go wrong as sometines they do, AirBNB will provide you with no assistance. I recently had cause to raise a concern with AirBNB. Accommodation which my family and I had booked was not ready for occupation when we arrived after a long trip from Asia back to the USA. Calls and texts to the host went unanswered. As a last resort, I called AirBNB and was advised to contact the host and allow him 24 hours to put things right !! Had I been able to contact the host there would have been no requirement to call AirBNB in the first place.
The outcome was I had to quickly find alternative accommodation for my family , late in the evening in a strange city. Since then , a few weeks have gone by and trying to get a refund from AirBNb has proved very frustrating. A case manager was assigned who asked the most banal questions and totally missed the whole point of my concerns. I was asked to provide information, which I did and was then requested to confirm the validity of the information.
AirBNB seemed to be doing everything possible to avoid having to provide a refund. Their final statement was they are only a third party with no control over the hosts who are the only ones who can provide refunds.
As other travel sites now offer rental homes , I strongly urge you to consider these sites and avoid using AirBNB. They take your money but provide absolutely nothing in return.
