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  • Report:  #1329430

Complaint Review: Advance Auto Parts - Internet

Reported By:
Pargolfer - Indianapolis, Indiana, USA
Submitted:
Updated:

Advance Auto Parts
Internet, USA
Web:
http://shop.advanceautoparts.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

I check online for a part and it shows $6.51 and says I can pick up part at my local store. I try to use my Advance Auto Parts gift card buy it does not let me pay with the gift card, only option is to use a credit card. Since I already have a gift card I decide to go to the store to purchase the item, but when I get there the price is no longer $6.51 but now is $8.69, over 25% HIGHER. The manager says he cannot sell it for the lower price even though he sees it online for that price and it says it is available at his location. 

So it seems that Advance Auto Parts thinks  a good way to develop a good customer relationship is to screw them around by offering different prices on the website and their stores. I buy a lot of parts and auto supplies and I have many other places to purchase them.  I WILL NOT BE DOING BUSINESS WITH THIS COMPANY AGAIN!

 

 



2 Updates & Rebuttals

David

Monaca,
Pennsylvania,
United States
Advance Auto Parts Price Match Policy

#2Consumer Suggestion

Fri, November 02, 2018

This is from https://shop.advanceautoparts.com/o/pricingpolicy Advance Auto Parts Price Match Guarantee

Advance Auto Parts will match the price of any identical or comparable product available the same day at any competitor's store or website. If we match an online competitor’s price, it must include the shipping charges in the price of the product. We’ll match pricing at any other local Advance Auto Parts store or AdvanceAutoParts.com.

The following conditions must be met:

  • The item must be either an identical item or a comparable item, matching quality (good, better or best), size, weight, color, quantity, part/manufacturer number and warranty.
  • Price must be valid at the time the price match is requested.
    • For printed ads: Customer must show the entire print advertisement. Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of a competitor's printed ad. An Advance Team Member must call the competitor to verify.
    • For online prices: The customer must show their mobile device or a printout from a qualifying competitor's website that guarantees same day delivery on the product. The competitor's online price must also include shipping costs. An Advance Team Member will need to verify the match. Advance will only match select competitors’ website prices. We do not match prices of items found on Internet auction sites such as eBay or non-professional, independent websites.
  • Prices on AdvanceAutoParts.com may vary based on the customer's zip code and may differ from our store pricing. If the customer places an online order for pick up at a local store, they will receive the lesser of the two prices automatically. If the customer prefers to purchase the product in the store, Advance Team Members will match the online price.
  • Coupon codes from third party websites or other third party sources will not be matched in store.
  • If the item is not available in the Advance Auto Parts system, we cannot issue a rain check to match the online price or competitor’s print ad.
  • We reserve the right to verify a competitor’s advertised price and the availability of the item.

Price Match Guarantee excludes:

  • Clearance, catalog, closeout, damaged product, used, refurbished, open packages or liquidation sales.
  • Prices advertised only as a percent off or dollar off.
  • Paid membership club or paid loyalty programs (i.e., prices that require a club or loyalty card that is associated with a membership fee).
  • Buy one, get one if the retail price is not shown in the advertisement.
  • Competitor coupon-required.
  • Wholesale or tax-exempt prices.
  • Competitor price matches on items where a free gift card is being offered.
  • Mail-in offers or instant rebates.

Price matching does not apply to GPS units or Commercial heavy-use equipment


Tyg

Pahrump,
Nevada,
USA
Your ignorance

#3General Comment

Wed, September 21, 2016

 Your ignorance of reality is TRULY astounding. Online and brick and mortar stores are TWO DIFFERENT THINGS! Online can offer you a cheaper price since there is less overhead versus a brick and mortar store. This means that the prices ARE going to be more expensive IN THE STORE! Firstly, YOU have NOT been ripped off. YOU are whining because the STORE wouldnt give YOU the online price. THEY DONT HAVE TO! If YOU are so cheap and sleezy that YOU THINK that you can force them to give you your way, then YOU are the problem. YOU HAVE NOT BEEN RIPPED OFF AND ARE ONLY SHOWING HOW SLEEZY YOU ARE! YOUR self entitlment is SICKENING! Personally I hope that this company that YOU are intentionally defaming choses to sue YOU for what amounts to nothing but a big fat lie! Maybe being held accountable for YOUR lack of knowledge is just what its going to take to teach YOU that YOU do NOT have the right to blame someone WITHOUT PROOF and then post it on a public forum. That is a slimeball thing to do, but what can one expect from someone like YOU!

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