- Report: #1150188
Complaint Review: ADT Security System - Dallas Texas
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Author Not Confirmed
Why?
ADT Security System
P. O. Box 650485 Dallas, 75265-0485 Texas, USA
Phone:
1-800-662-5378, 800-521-0
Web:
www.ADT.com
Categories:
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ADT Security System ADT Security Services I have been a customer of ADT Security for many year and I have been charged for monitoring my home and the security system did not work. Dallas Texas
ADT Security has not kept their many promises to make sure that my alarm works and that their office will monitor my home whenever the alarm goes off. My alarm system has never worked in many years, no matter how often you try to get them to come out and replace the old system with an upgrade to the ADT Pulse system. The ADT Pulse system has been installed and it doesn't work because they don't have the right parts to make it work and this has been going on since last year and the beginning of this year to present. My alarm system is not working and my home is not being monitored by ADT Pulse as promised. Although they are billing me as if the system is working, but they know like I know that they need some additional parts in order for the installers to repair a brand new system to make it work. I am not sure what it's going to take for ADT to realize that they need to hire better technical installers and have them attend new up to date workshops to learn new techniques of installing the new ADT Pulse system, because they haven't gotten my system to work today. I am not paying them any money until this system is up and running without me having to have the repairman return over and over again as I have had to do from January of 2014 to present. No one seems to care about me as a customer, because my system is still not working and I don't know when they are planning on doing something about it. No matter how often I call them, they will promise you the world and give you nothing. Something needs to be done about this.
1 Updates & Rebuttals
ADT Corporate Customer Relations
Florida,ADT Corporate Customer Relations
#2UPDATE Employee
Fri, May 30, 2014
Hello. My name is Andrew and I work with ADT's corporate office. We're so sorry for the frustration and agree that this concern is unacceptable. We would certainly like to make sure it is addressed. Please email us your contact information to [email protected] and we'll reach out to help you. Thank you. -Andrew
