- Report: #1005612
Complaint Review: Adorama - New York New York
Reported By:
howarddoc -
Newark, New Jersey, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Adorama
42 West 18th Street, NY NY 10011 New York, 10011 New York, United States of America
Phone:
800-223-2500
Web:
adorama.com
Categories:
Business Rating:
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Adorama Fraudulent business practices! New York, New York
Company, contacted by phone prior to purchase, confirmed "white glove" delivery service. Not only wasn't delivery "white glove", but they sent a 100 pound tv with a driver who claimed that, due to his medical conditions, couldn't even bring the tv into the house. When we did so, the item was received in smashed condition, having been destroyed completely in transit. Numerous calls to the company ("Dexie" the original salesperson, who is now unavailable), Sophie (his supervisor, who is again stalling), and other of his colleagues, all of whom are "in the dark" regarding the transaction) have been futile. I'm getting the royal run-around.
There are a lot more reputable companies to deal with. This, unfortunately, is not one of them. Save yourselves some aggravation and look elsewhere. It will save you a big headache.
There are a lot more reputable companies to deal with. This, unfortunately, is not one of them. Save yourselves some aggravation and look elsewhere. It will save you a big headache.
1 Updates & Rebuttals
SarahSmiles
Irvine,California,
United States of America
Message from Helen at Adorama Camera
#2UPDATE Employee
Thu, January 31, 2013
Dear Howard
I was concerned to read your posting; as we both know, your order confirmation did NOT include 'white glove' delivery service.
Had it done so, you would have been charged something like $280 for delivery, which would have been noted clearly on your confirmation email.
You stated that 'white glove' delivery was agreed in a phone discussion with one of our representatives, however, in spite of several email requests from me, you would not respond with details of the time or date of the call. Had you done so, it would have enabled us to listen to a recording of the 'phone conversation - and address the matter immediately.
It saddens me greatly when professionals - no doubt highly-respected in their own field - contact me to assist with service issues, yet while I am working diligently to resolve them, continue to post unsupported allegations of poor customer service across multiple forums.
I trust that the agreements that were reached with you are acceptable, but if you need additional advice or support, you are most welcome to email me directly again: [email protected]
Helen Oster
Adorama Camera Customer Service Ambassador
