- Report: #1368795
Complaint Review: Adobe - San Jose California
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Author Not Confirmed
Why?
Adobe
345 Park Avenue San Jose, 95110-2704 California, USA
Phone:
408-536-6000
Web:
https://www.adobe.com/creativecloud/catalog/desktop.html?promoid=KOVFF
Categories:
Business Rating:
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Adobe ADOBE Dreamweaver, Photoshop, Creative Suite, Fraud, Theft, Bait and Switch, paid full price, programs never worked San Jose California
I started a new company, purchased a brand new mac, the largest they made, purchased the best creative suite that Adobe had to offer. I spent thousands to do this new business. We got home and found that the Adobe products did NOT work. We went to the Apple store in Florida where I lived at the time and they said it was an issue with Adobe. For days I was on the phone with Adobe's tech support out of INDIA - making matters only worse. They NEVER made good on this! They were only able to make Adobe Pro, Photoshop and Dreamweaver work with much of their teh support messing with my system. ALL of the rest of the products I needed for my business NEVER worked. No matter how many calls I made to Adobe, they did NOTHING. I couldn't keep up businesswise and exxentially, Adobe put me out of businesss, because I bought their products for my business!
I have called throughout the years since, still wanting them to make good or refund my purchase for those products I was never able to use. All ignored.
I had a customer here at my office, suddenly a message popped up that an update had happened by Adobe. I do NOT allow automatic updates on my system. Now, my Adobe Pro, Photoshop and Dreamweaver no longer work.
Today, I spent more time with their people, sales, tech support and managers, even the operator at Corporate in San Jose and Not One Person Offered Any Help - ONLY FOR ME TO PURCHASE MORE!!!
So I paid over $1,200 for the Adobe Creative Suite, never got to use the majority of the programs, they got paid in full, they never gave me tech support or a refund for those remaining programs, and then they killed the three programs deliberately to make sure I would have to go back to them and go into their AUTOPAY $20.00 per month for ONE PROGRAM they offered for only DREAMWEAVER!
I have reported to the FTC and the Attorney General, which both have stated that everyone needs to do the same. I was told that this needs to be investigated. Imagine if everyone that got burned the same way files as well what will happen??
