- Report: #2723
Complaint Review: Acura - Columbia South Carolina
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Acura
Columbia, South Carolina, U.S.A.
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Acura Dealer & customer relations ignore complaint
I took a trip to DC about 500 miles from Columbia.
My car developed an acute problem - the manual transmission
would not engage a gear without great force.
When I returned to Columbia I took the car to the Acura dealer.
I explained repeatedly I wanted the least service necessary.
Acura replaced two expensive items: clutch cylinders.
As I left the dealer the car was harder to shift and stalling.
Acura made a slight adjustment that helped a bit.
I had to leave to Houston- they knew-.
Clutch got worse- started slipping.Never did that before.
Cottman transmission in Houston adjusted Clutch pedal, car drives fine, and they did not charge!
Cottman says Acura damaged the clutch with their improper work.
I believe they damaged my clutch. All they wanted was to replace the clutch- very expensive. But it was not needed.
Dealer and Acura customer relations have ignored my complaint.
Cottman will explain his findings.
Thank You
My car developed an acute problem - the manual transmission
would not engage a gear without great force.
When I returned to Columbia I took the car to the Acura dealer.
I explained repeatedly I wanted the least service necessary.
Acura replaced two expensive items: clutch cylinders.
As I left the dealer the car was harder to shift and stalling.
Acura made a slight adjustment that helped a bit.
I had to leave to Houston- they knew-.
Clutch got worse- started slipping.Never did that before.
Cottman transmission in Houston adjusted Clutch pedal, car drives fine, and they did not charge!
Cottman says Acura damaged the clutch with their improper work.
I believe they damaged my clutch. All they wanted was to replace the clutch- very expensive. But it was not needed.
Dealer and Acura customer relations have ignored my complaint.
Cottman will explain his findings.
Thank You
