Complaint Review: ACER - Nationwide

ACER products are your problem…..But you can call Jennifer at USA corporate headquarters at 254.298.4402 and complain.

If you are selling any ACER products, you are creating problems for yourself while supporting a company with lousy products, lousy customer service, lack of warranty, etc. Here is the problem you are creating for yourself? You can go to any ACER Facebook pages around the world and ever one is littered with customer complaints. Or you can run your own net search for ACER complaints and the list is endless or simply click on any of these links and see  for yourself.

Here is what happens when ACER refuses to honor their warranty and their favorite trick is to have you send in your product at your expense for “evaluation” which comes back as CID (Customer Induced Damage) as you are the only one that has used the product. That is if you can even get customer service to respond and as a vendor, you never need to deal with ACER customer service. Virtually non-existent.

So as a consumer and since ACER will not repair or replace their product, what is your only other solution? To return the product to the store where it was purchased and ask for a full refund. And most vendors try to keep a good reputation, will do that. This way, ACER’S problem becomes yours while you are making them a profit.

We all made the same mistake of reading ACER reviews instead of ACER complaints. Reviews are usually always good, the pros and the cons of the product and don’t reflect true complaints. Now I ONLY look for complaints before I buy anything and let their product speak for its self.

While ACER has done the best to slow us down on Facebook, it certainly hasn’t stopped us, nor will they. And we definitely got excellent worldwide coverage. I just set up a new email address and FB page, got an IP hider for tracking and I can always use my roommates computer or tablet as well as an internet cafe. All their efforts are a mere bump in the road. But we have kicked it up another notch over which they have zero control. Going directly to their vendors website with our complaints and me covering the USA, includes Target, Best Buy, Fry’s Electronics, Radio Shack, Sears, Staples, Office Max/Depot, Sam’s Club and more.

Mi amigos are covering the Malaysia and Pakistan area and we have picked up me more pissed off consumers but basically have heard back from ACER in the Philippines, Africa, EU, UK, Thailand, USA and Mexico. Jennifer from corporate customer service USA and “reached out” to me but has very short arms cause she simply pulled and ACER and did nothing.

Since ACER pissed me off in 2012, I have been trashing them around the world for 2 ½ years and their sales are down $89 million. Let’s see? At 2 ½ years, that is about 912 days divided into $89 million is $97,587 A DAY in lost sales!!! That is some serious change. And we have about 330 more days to go this year or another $33,000,000 at this current rate……LOL 

Searching for ACER complaints, at this site 94% rated it horrible out of 418 reviews.

http://www.consumeraffairs.com/computers/acer.html

 This site has 36 pages of complaints and about 878 reviews, all bad. http://www.complaintsboard.com/bycompany/acer-a27149.html

 

At this site there 41 more complaints cost the consumers over $12,000

(((REDACTED)))

 

At this site there are 538 bad reviews out of 582 reviews or 94% bad reviews. Rated terrible with a score of 23.36% out of a possible 200

http://www.customerservicescoreboard.com/Acer+Computers

 

At this site there are 10 terrible reviews. And 229 read my review

http://www.screwedbyforums.com/acer-product-reviews-consumer-complaints-reports/

 

This site has 71 complaints and most are about quality, repair and customer service

(((REDACTED)))

 

This site has a long list of complaints

http://www.akosha.com/Acer-complaints-77.html

 

This blog had 34 bad reviews

http://betanews.com/2006/10/30/what-s-behind-acer-s-vista-complaints/

 

This complaint, ACER refused delivery for service

http://www.ripoffreport.com/computer-service-repair/acer-aspire-one/acer-aspire-one-computer-died-8e4d2.htm

 

This Better Business Bureau in Temple Texas had 963 complaints of which 136 were complaints of warranty and 80 about service. And this only one of thousands of BBB’s.

http://www.bbb.org/central-texas/business-reviews/computers-dealers/acer-america-corporation-in-temple-tx-47518

 

This site is a PERFECT example of the BS you will get trying to get your ACER warranty/service

http://www.notgoodenough.org/viewtopic.php?p=329829

 

This website’s survey rated ACER as the WORST

http://ctwatchdog.com/finance/2012-computer-reliability-report-lenovo-most-reliable-acer-least-reliable-apple-declined

 

This site has 2227 complaints out of 2923 or 76% hate ACER

http://amplicate.com/hate/acer

 

How bad ACERS SUCK!

http://acersucks.wordpress.com/

 

Notebook Forums has 634 complaints

http://www.notebookforums.com/newsearch?search=acer+complaints

 

This site boycotts ACER and has 1769 views

http://www.boycottowl.com/Acer+Computers/100

 

These are you tube videos that are self-explanatory.

http://www.youtube.com/watch?v=iH3_umP5c2E

http://www.youtube.com/watch?v=8dvEufWpjD0

http://www.youtube.com/watch?v=PpREX4XgGgU

http://www.youtube.com/watch?v=4qKRHW680qw

http://www.youtube.com/watch?v=DgsZ_NGMAcE

http://www.youtube.com/watch?v=KsW1DURTHco

http://www.youtube.com/watch?v=zDtic9L126o

 

This site is a computer reviews

http://compreviews.about.com/u/ua/support/AcerSupport.02.htm?success=1#ua_form

 

This site also says ACER SUCKS

http://www.direct-laptops-guide.com/acer-laptops-suck.html

 

And you think this review is bad? Check this one out?

http://www.urbandictionary.com/define.php?term=acer

 

Complaints from around the world

http://ask.metafilter.com/164353/I-need-a-decent-touchpad-not-an-ALPS-touchpad-from-Acer

 

About.com has 127 complaints about ACER

http://compreviews.about.com/u/ua/support/AcerSupport.02.htm?r=un2

 

So here are 22 websites, 7 YouTube videos and thousands reasons of dissatisfied ACER customers and these are the ones that actually took the time to write about their complaints. There are many, many, more. So if you are thinking of buying an ACER product, you are simply throwing your money away.