klesuo
United States of America#2Consumer Comment
Wed, July 18, 2012
Quoting Angryneo - Lala (U.S.A.)
"I fail to see how you figured this. Where is your proof of "cost"? Other than you shipping an AC adapter (which the company likely supplied a return label for) the cost has been incurred by THE COMPANY having to deal with you."
There was most certainly a cost to DanC, not just the company. In economics your time can be valued. This is opportunity cost. If DanC spent time contacting a manufacturer during business hours, then those phone calls took him away from earning a living. That is an opportunity cost. For commuting this is valued as half your hourly wage (as an example).
So clearly the time spent on the call, the mental time he spent on the matter when not on the call, the expended kinetic energy of driving to fedex, the gas of driving to fedex, the telecommunication expense from contacting Acer, can all be valued on economic terms.
I think it is very likely that time it took the consumer and the company to resolve this matter was greater than the value of the adapter. Not to mention the frustration factor, and the loss of access to his computer while his adapater was gone.
"I priced the Aspire One. The most it is going for is $248.00. That's peanuts."
This is irrelevant. If someone buys a product it should work. It should not cause a fire. It shouldnt matter if they bought a $3,000 unit, or $250. Acer is supposed to be a reputable company. DanC didnt buy this out of the trunk of some guy in a parking lot.
Also you state that adapters are $10. They are more like $60. You should not need to replace it before 3 years.
Angryneo
Lala,#3Consumer Comment
Fri, February 27, 2009
Directly quoting you: "The cost to me and Acer going back and forth like this is probably now 100 time (sic) the cost of the actual part." I fail to see how you figured this. Where is your proof of "cost"? Other than you shipping an AC adapter (which the company likely supplied a return label for) the cost has been incurred by THE COMPANY having to deal with you. I think they should charge YOU for time expended. It would be just as easy to order a $10.00 adapter and not deal with what you consider having been "misled, lied to, insulted and denied ". I priced the Aspire One. The most it is going for is $248.00. That's peanuts. Heck, if you paid MORE than that, you deserve to be ripped off! Your statement, "products that (are) inferior and potentially dangerous as a fire hazard" is your opinion. A little research before buying might have come in handy in this case. If you were in any way technical, you might know a little bit about AC adapters. Match voltage and amperage, and presto! Problem solved. Another tidbit. Acer Corporate DOES NOT sell directly to the public. What you SHOULD have done is gone back to the retailer that sold you the product. Figure that in your estimate of cost. Please do your homework before posting. You were not ripped off.