- Report: #785488
Complaint Review: ACE WIGS - Incline Village Nevada
Reported By:
gramps -
Incline Village, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ACE WIGS
430 Tahoe Blvd, Incline Village, 89451 Nevada, United States of America
Phone:
1-800-226-4668
Web:
www.acewigs
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ACE WIGS WE TAKE all forms of payment. YOU get nothing in return!!! Incline Village, Nevada
Good afternoon, On 9/19/2011 I purchased a wig for my 13 yo grand daughter. She has Alopecia Totalis. She went bald and will never grow hair again. I also purchased a agreement to expedite the shipment to be delivered within 7 - 10 days. On 9/29/2011 we had not received the wig so my wife called ACE WIGS and asked the status of ORDER#091911-2. She was told that they would look into in and call back. Five hours later she called back and was informed that the item was returned to them due to a wrong zip code. They told her that she could expect the delivery on Mon 10/3/2011. Now, I run a shipping department and I can tell you for a fact, that there is no way to get a package shipped from NV to MA and back to NV within a weekend. It f it did indeed have the wrong zip code the carrier would have contacted the shipper to get dispensation. Either way it would sit on a dock in MA for the weekend. So, tell me how did they get it returned? They didn't, they lied.
So anyways after 6:00PM and still no wig I called to acquire the status of the wig. I was told they would check into it again and would call me back. I waited about two hours and called back. I admit I was a little upset by this time. When I asked the status of the order, I was told the earliest I could expect the wig would be Friday of the week 10/7/2011. I told them that this was unacceptable and that they had the means to get it delivered next day or 2-day delivery. They hung up on me. When I called back, I asked if by chance ( I knew better) that we was disconnected? Guess what, it happened again.I decided to go on line and send a e-mail to them. When I logged on I found a e-mail from them stating that my order was cancelled. Now, I had no problem with that until I started reading their cancellation policy. Is essence, I will loose my money approx $60. Because they will take $25.00 or 50% of the order whichever is the highest, and give me A STORE CREDIT FOR THE BALANCE. Why in the world would I want a store credit from this guy. He didn't do what was promised and as far as I can tell i'm not the only one he has done this to. Upon reading other complaints about this company, I am very sorry to have trusted them to deliver a wig for my grand daughter. This business should be shut down for consumer fraud. Any suggestions would be appreciated, Sincerely, John E. P**** Jr.
So anyways after 6:00PM and still no wig I called to acquire the status of the wig. I was told they would check into it again and would call me back. I waited about two hours and called back. I admit I was a little upset by this time. When I asked the status of the order, I was told the earliest I could expect the wig would be Friday of the week 10/7/2011. I told them that this was unacceptable and that they had the means to get it delivered next day or 2-day delivery. They hung up on me. When I called back, I asked if by chance ( I knew better) that we was disconnected? Guess what, it happened again.I decided to go on line and send a e-mail to them. When I logged on I found a e-mail from them stating that my order was cancelled. Now, I had no problem with that until I started reading their cancellation policy. Is essence, I will loose my money approx $60. Because they will take $25.00 or 50% of the order whichever is the highest, and give me A STORE CREDIT FOR THE BALANCE. Why in the world would I want a store credit from this guy. He didn't do what was promised and as far as I can tell i'm not the only one he has done this to. Upon reading other complaints about this company, I am very sorry to have trusted them to deliver a wig for my grand daughter. This business should be shut down for consumer fraud. Any suggestions would be appreciated, Sincerely, John E. P**** Jr.
