- Report: #1250588
Complaint Review: ABCmouse.com - Internet
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Author Confirmed
Why?
ABCmouse.com
Internet, USA
Web:
www.abcmouse.com
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ABCmouse.com No Annual Subscription Renewal Notice; No Humans, No Refunds, No Intelligence Glendale, CA Internet
I have been a reasonably satisfied customer of ABCmouse.com for a couple of years. It became an annual contract last year, which I was using until the next subscription renewal, as my daughter is now in school and I have recently lost my job.
I MISTAKENLY presumed that I would be given a notice of my impending ANNUAL renewal before I was charged the annualized fee - but ABCmouse is more interested in the cash from charging for another YEAR of services than sending out an Annual Subscription Notice so that you have an opportunity to evaluate the efficacy (or necessity) of the service before the ANNUAL charge and commitment.
The problem is compounded by the fact that there is no way to contact a HUMAN, you enter your complaint in their Customer Service form and it lives as an entity on their site. They did not reply to me, but posted their legal language about my not being entitled a refund on top of the page containing my original request. I understand this cautionary legaleze, and can apply it to the monthly subscribers, but I can't even locate MY subscription date on the site!
My second request (for a Notice of Renewal so others might not go through this) got me a post on their page sayiig they'd forward it to their 'team'. Gee, thanx.
I also went to their Age Of Learning site and commented that if they had any honor, they would email annual subscribers before charging them. Even unemplayed, I can dismiss the $60 more easily than I can dismiss their awful customer service (um, LACK of customer service) and smarmy profiteering - "free software to schools" notwithstanding.
