Jodi S
Bannockburn,#2UPDATE Employee
Mon, June 01, 2009
Hi Paula! I was following up on your previous blog comment on abc's shipping policies. At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates. If you want to learn more about these great changes please visit us at www.abcdistributing.com or let me know how I can answer any questions by emailing me at [email protected]. Thanks! Jodi Account Specialist abc distributing
Melissa M
Bannockburn,#3UPDATE Employee
Thu, February 26, 2009
Paula Bain, I tried to contact you today, 2/18/09, as I was able to locate your account and would like to work with you in resolving the Shipping and Handling charges you mentioned in your post and reimburse you for some of that amount. Can you please contact me back at the number I provided you with in the voicemail, or at [email protected] so that we can work in getting this corrected for you. Sincerely, Melissa Martinez abc distributing Customer Service Specialist