- Report: #596015
Complaint Review: ABC Distributing - LTD Commidities - Bannockburn Illinois
Reported By:
Lorna M -
Groton, Vermont, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ABC Distributing - LTD Commidities
P.O. Box 702 Bannockburn, Illinois, United States of America
Phone:
Web:
Categories:
Business Rating:
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ABC Distributing - LTD Commidities wants a copy of my credit card statement, trying to bill me again for something already paid for. Bannockburn, Illinois
I have never ordered from ABC distributing, didn't even know of them until I get this call. From someone with a private number and private name on my caller id. Stating that I had ordered from them in Jan,2010. Which no I ordered from LTD, and it was paid for by a pre-paid credit card. And yes it was deducted from my credit card balance in Jan. This is now April, and I am getting is call stating they didn't get paid. And want me to send a copy of my credit card statement. Today I got the second phone call, this time the woman didn't even use my full name, just my initial on my first name. Well I contacted the company LTD and checked on my acct, and it said that the items they are claiming I owe on, were cancelled. Which no they weren't, I paid for them and recieved them. This was confusing so then I emailed them asking for a copy of my statement. I have yet to hear anything. But I did pull up my credit card statement and it is plain that it was paid. But if they think for one second I am sending a copy of my statement they are sadly mistaken. What I don't get is it took them 4 months to say I didn't pay for these items. And then when I told her it was a pre-paid credit card, she tried to say, that perhaps they lost the pre-authorization and I said that wasn't true, I had seen where it was a pending transaction on my acct and then saw where it was deducted off my acct a day later. So I was not paying for it again.
I also told her point blank, I didn't do business with ABC, I had dealt with LTD, and at this point, I would not be dealing with either again.
1 Updates & Rebuttals
Kristy g
Bannockburn,Illinois,
U.S.A.
eCommerce Customer Support Specialist
#2UPDATE Employee
Mon, April 26, 2010
Greetings Lorna,
I was saddened to hear of your experience with LTD Commodities. My attempt to reach you via telephone today on behalf of this matter was unsuccessful.
I am truly sorry for the confusion regarding our credit card billing process. I have located your LTD account and can see exactly what occurred. I would love to work with you directly and make sure this matter is resolved at once. If you send me your contact information and best time to reach you, I will make sure to call you during that time to go over your questions and concerns.
Please reach out to me directly at [email protected] and I am certain we can take care of this matter right way!
Thank you,
Kristy Gomez
eCommerce Customer Support Specialist
LTD Commodities
