- Report: #352758
Complaint Review: Aarons Rental - Vineland New Jersey
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Aarons Rental
106 W Landis Street, Vineland, 08360 New Jersey, U.S.A.
Phone:
856-641-0117
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Breech Of Lease On A Dell Computer By Aarons I rented this computer in Oct 2007 and have 4 payments left. I had complained to the company four times they didn't have virus protection software installed and I wasn't about to spend money on software Vineland New Jersey
I am not sure what to do about this problem. I am 64 and not in good health. As I said I rented this computer in Oct 2007 and complained that there was no virus protection on their computer. They never did anything about it. This week my computer crashed and they told me " it is the customers responsibility to buy this software" " We are not responsible to fix it. " We use Dell to fix our computers you have to call them"
I called Dell and got a loud recording, and part of the recording was, their techs to not do housecalls for viruses!!!!!
Now I have a computer, with four payments left that I don't think I can fix. The restore function went blank when I tried to use that, I can't send any emails, The search companion is not functioning etc.
It is not anywhere in my lease, nor we were ever advised we had to buy virus software. I would never have rented the computer from them if I had known this. In my lease, it states, that Aarons will maintain my computer for the term of the lease, and I am not to allow anyone but Aarons to do the work. It is my opinion, that the virus softward should be part of maintence, and they should keep their computers virus software updated.
I am not going to make the rest of the payments but I can't afford a tech to repair my computer. I have lost alot of family pictures, which had sentimental value to me. I can't answer any emails which I miss.
I wondered if anyone has ever thought of a class action lawsuit similar to Rent A Centers? We had bought alot of furniture from them years ago, and last year were notified we were defendants in the case. We got over $2000 in over paid interest we had paid.
The only last option I have is to go to Dell website and try to see if I can download a program that will remove the virus. I am so angry, and they know I am elderly.
Missy
carneys point nj, New Jersey
U.S.A.
I called Dell and got a loud recording, and part of the recording was, their techs to not do housecalls for viruses!!!!!
Now I have a computer, with four payments left that I don't think I can fix. The restore function went blank when I tried to use that, I can't send any emails, The search companion is not functioning etc.
It is not anywhere in my lease, nor we were ever advised we had to buy virus software. I would never have rented the computer from them if I had known this. In my lease, it states, that Aarons will maintain my computer for the term of the lease, and I am not to allow anyone but Aarons to do the work. It is my opinion, that the virus softward should be part of maintence, and they should keep their computers virus software updated.
I am not going to make the rest of the payments but I can't afford a tech to repair my computer. I have lost alot of family pictures, which had sentimental value to me. I can't answer any emails which I miss.
I wondered if anyone has ever thought of a class action lawsuit similar to Rent A Centers? We had bought alot of furniture from them years ago, and last year were notified we were defendants in the case. We got over $2000 in over paid interest we had paid.
The only last option I have is to go to Dell website and try to see if I can download a program that will remove the virus. I am so angry, and they know I am elderly.
Missy
carneys point nj, New Jersey
U.S.A.
3 Updates & Rebuttals
Jessica
Wahiawa,Hawaii,
U.S.A.
Excuses. excuses
#2Consumer Suggestion
Wed, July 23, 2008
You had, your own admission, this computer since august 2007, almost AN ENTIRE YEAR. After plugging in the computer, you would have realized there was no virus protection. You really think that this is a ripoff? The fact that Aaron's leased you a computer and you broke it? It appears to me, if anything, Aaron's would have every right to file a ripoff a report against YOU. You took THEIR computer, got a virus, and now state that you will not continue to pay for the computer, that YOU broke. You wouldn't have needed a tech to fix the computer if you had simply installed some inexpensive antivirus software. There are even several anti virus software available for FREE online, but you couldn't be bothered. Its called personal responsibilty. I really hope they take legal action against you and make you pay for the computer you broke. The fact that you are 64 only states to anyone who reads this that you are OLD ENOUGH TO KNOW BETTER.
Kaneadsha
COLUMBUS,Ohio,
U.S.A.
AAron's rental
#3Consumer Comment
Wed, July 23, 2008
You really have to read the fine print and listen to the sales person who is helping you and ask questions. Being the customer all of the pertinent info should have been given to you without you having to ask. My suggestion is since you are not getting any help at the store level take it to CORPORATE AND BUG THEM UNTIL SOMETHING IS DONE. tHANKS FOR THE INFO i WOULD HAVE NEVER THOUGHT TO ASK IF THE PC HAD VIRUS PROTECTION BECAUSE ALL THE PC'S i HAVE RENTED CAME WITH ALL SOFTWARE, YOU WOULD HAVE TO PURCHASE IT ONCE YOU WERE DONE PAYING FOR THE PC WHILE YOU R RENTING THAT PC AARON'S SHOUL BE RESPONSIBLE FOR ALL REPAIRS AND REPLACEMENTS IF THIS IS HOW YOUR CONTRACT READS
Kenneth
Canton,Ohio,
U.S.A.
Come on..!!!
#4Consumer Comment
Wed, July 23, 2008
Are you serious? You really expect Aarons to install and maintain virus software for you? Do you really want the Aarons Product technicians to come into your house everytime a new update to the program is released? That is beyond asinine. All you have to do is download a free virus program such as AVG or Avast Antivirus, install and run as directed. Problem solved!
