After one year of on time payments totaling well over two thosuand dollars and finance charges . The store manager handed me my " Letter of Ownership" in December 2018 and to this day March 15th have not been able to comminicate with anyone in the " Retention Department " that he told me would report it to the three credit reporting agencies.
Faithfully I would call twice a week , different times of the day only to receive customer service that would route me to collections , then collections would send me to retention and the loop continued until I reach the voicemail of one person assigned to this task, of course her mailbox is full.