- Report: #6627
Complaint Review: 1st UK Car Rentals - London England
-
Author Confirmed
Why?
1st UK Car Rentals
95 Wilton Road, Suite 712 London, SW1V 1BZ England, United Kingdom
Phone:
44-0870-2415970; Fax 44-0
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
International Credit FRAUD: 1st UK Car Rentals is a rip off scam *REBUTTAL
Category: Auto & Truck Rental Submitted: 9/10/01
Modified: 9/10/01
I found "1st UK Car Rentals" on the web while looking for a car for one week to come home from the US to Wales for my brothers wedding.
Reservation # FR14329 was confirmed online and my credit card was billed almost immediately. Instructions back from 1st-UK were that they would meet me at Heathrow information desk just outside the customs hall on September 5th at 21:00. My flight was 20 minutes early so I was at the information desk by 20:30, and waited until 21:30 before trying to call 1st UK, however, there was only a voice mail saying they are not available.
I waited another half hour before going to Budget to get a car.
Over the past 3 days I have left 3 voice mails and 3 emails with "1st UK" to no avail. Looking on the WEB while being in the UK I have not been able to find "1st UK as an actual busines, although I can still pull them up when checking for car hires.
I don't believe this company exists, other than as one of the many internet scams. I am currently out 175. Compared to Budget/Avis/Hertz etc, this looked like a great deal, but as they say, "if it looks too good to be true, then it probably is".
1st UK Car Rentals info is shown as:
Suite 712
95 Wilton Road
London
SW1V 1BZ
Tel (if you can) 44-0870-2415970
Fax 44-0870-2415974
email, [email protected]
Web: www.1st-ukcarrentals.com
regards Chris Desborough
#6593
Modified: 9/10/01
I found "1st UK Car Rentals" on the web while looking for a car for one week to come home from the US to Wales for my brothers wedding.
Reservation # FR14329 was confirmed online and my credit card was billed almost immediately. Instructions back from 1st-UK were that they would meet me at Heathrow information desk just outside the customs hall on September 5th at 21:00. My flight was 20 minutes early so I was at the information desk by 20:30, and waited until 21:30 before trying to call 1st UK, however, there was only a voice mail saying they are not available.
I waited another half hour before going to Budget to get a car.
Over the past 3 days I have left 3 voice mails and 3 emails with "1st UK" to no avail. Looking on the WEB while being in the UK I have not been able to find "1st UK as an actual busines, although I can still pull them up when checking for car hires.
I don't believe this company exists, other than as one of the many internet scams. I am currently out 175. Compared to Budget/Avis/Hertz etc, this looked like a great deal, but as they say, "if it looks too good to be true, then it probably is".
1st UK Car Rentals info is shown as:
Suite 712
95 Wilton Road
London
SW1V 1BZ
Tel (if you can) 44-0870-2415970
Fax 44-0870-2415974
email, [email protected]
Web: www.1st-ukcarrentals.com
regards Chris Desborough
#6593
1 Updates & Rebuttals
I would like to make it clear, that we will consider taking legal action against Mr Desborough if he continues to Slander our organisation
#20
Thu, September 20, 2001
From: 1st-uk Enquires
To: [email protected]
Sent: Tuesday, September 18, 2001 3:09 AM
Subject: id 6627
Dear Danny,
Thank you for your email. This has been passed to myself Mr John Woods, I am the customer services Director for 1st UK.
Well this guy seems a little up set to say the least. I can assure you that our company does exist, our reg office in the uk suite 712 95 wilton road london. We have todate dealt with over 29,000 customers who most of them have been happy.
This customer who has made these unfounded accusations about our company was due to be meet at Heathrow airport at 05th Sept 01 @ 21.00 his flight landed aprox 10 minuets before this, and our agent was dispatched to meet Mr Desborough, We had put out two airport pages Ref: 259875 & 259897 with baa airport info desk, But Mr. Desborough failed to show. It is our standard policy to refund all customers who do not show, this was indeed actioned by our reservation centre in the Uk @ 10.56 10th Sept 01
Whilst I could understand a customer calling us a rip off company if we had kept their money, but we do not it is refunded.
I would like to make it clear, that we will consider taking legal action against Mr Desborough if he continues to Slander our organisation in this manner. I'm glad you have asked us for our side of the story before posting this report to the internet, as it is totally untrue.
If I can be of any further assistance to you, please do not hesitate to contact me.
Sincerely
John Woods
