Complaint Review: WoodSprings - Black Canyon Hwy & Dunlap Avenue - Phoenix Az

Please see reimbursement dispute details below: 8808 N. Black Canyon Highway, Phoenix, AZ 85051 · (602) 242-6564 Confirmation Number: ZS5ZUHQ12 SUMMARY OF CHARGES ROOM(S) RATE CHARGES: 1149.00 USD ROOM CHARGES: 1149.00 USD TAXES AND FEES: 144.42 USD TOTAL CHARGES FOR STAY: 1293.42 USD Paid $50 refundable deposit Check in Date: 3/27/2019 Check out Date: 4/26/2019 DATE MANAGER ASKED GUEST TO LEAVE SUITE: 4/1/2019

Total stay was for 5 nights ($215.57) - I am owed $1,077.85 reimbursement! Hi:  Last week I stayed in unit #215. My visit there ended shortly when I was asked to leave after the carbon monoxide detector started alarming after office hours.

There was no staff in the office and after 20-30 min of alarm sounding I carefully removed 3 screws with a Philips screwdriver and then disconnected 1 wire to stop the sound.  The next morning I was asked to leave and told it was due to alarm sounding off and that it was a concern for safety of floor as disengaging my alarm somehow made the neighboring units alarms disengage as well. 

I would like a refund for my prepaid and unused days. PHX PD inspected the unit as I packed my belongings that morning and said they will write a statement on my behalf regarding condition of unit - it was left clean and without damages - to send to upper management and my CC providers. 

Please advise as to what your company plans to refund to my credit card?  Also, there was a power hand tool in it's case which was left behind...it was under the dining table in it's plastic housing case. What is a good time to pick this up?  I appreciate your time timely response.  Thank you. 

From Hi:  It's been over 24 hours with no response? What is your typical time frame for responding to complaints and concerns? I'll be there sometime today to pick up the belongings left in suite. Is there a manager on site today?  I appreciate your prompt response  Thank you. From Hi: Following up again. Still haven't received a response. Please have a manager contact me ASAP.  Thank you. 

From We do not provide refunds to guests that violate our terms and conditions. Disabling the smoke detector is an automatic eviction with out refund.  

Thank you,

Guest Services  

Woodspring Suites Phoenix I-17 North #121151 Operated by Nationwide Hotel Management, LLC 8808 Black Canyon Highway Phoenix, AZ 85051 602-242-6564 Office 602-242-6563 Fax

From Unfortunately, that response does not suffice. There was NO reason for the smoke alarm to go off (1 lit candle on dining table no where near alarm). The alarm sounded for 20-30 minutes. The entire building could hear the alarm. I walked downstairs and your office was closed. I disabled the alarm by carefully removing 3 screws with a Phillips screwdriver and detaching one wire.

No damage was done to smoke alarm. No damage was done to suite. Are you saying your company plans to keep my 30 nights prepaid  payment because your alarm in faulty and your "24 hour on-site staff" was in fact NOT on site? Please provide me with contact information for GM/Regional Manager of your property as well as your corporate offices grievance department.  Also, please respond regarding how I can pick up the power hand tool & additional personal items that were left in the suite?  I appreciate your prompt response.

Thank you. 

Ashley Thompson From