- Report: #1513797
Complaint Review: Western Digital - San Jose CA
Reported By:
steve -
Raymond, New Hampshire, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Western Digital
5601 Great Oaks Parkway San Jose, 95119 CA, United States
Web:
https://www.westerndigital.com/
Categories:
Business Rating:
(0)
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Western Digital Sells bad hard drives and does not stand behind warranty San Jose CA
I purchased a 2 terabyte hard drive from Western Digital store on 9/1/21. The drive arrived on 9/8/21. On 10/13/21, the windows operating system detected a problem and shut down the computer. Upon restart, the computer bios refused to boot from the drive because it's smart status said imminent failure. I removed the drive and tested it in a drive dock and my software confirmed the drive was failing and had 39 bad sectors.
I contacted them and was to I had to pay to ship the drive back through an RMA process. I shipped the drive back and UPS said it arrived 10/22/21. I contacted them twice as it was customary to return a working drive in 7 to 10 days and they did not. On 11/17/21 during a online chat with them, I was told they had to wait for drives to come in and some were now available. Also I was told that they would ship me a drive by 11/19/21. Well it is closing time at their shop, 11/19/21 and the status of my RMA remains at Recieved/ Processing.
A brand new drive fails in 33 days and it has been almost a month and nothing. The quality and customer service is nonexixtent at this company now. Their warranty is worthless.
