- Report: #1519524
Complaint Review: WELLS AUTO GROUP - MCKINNEY TEXAS
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Author Not Confirmed
Why?
WELLS AUTO GROUP
800 NORTH CENTRAL EXPRESSWAY MCKINNEY, 75071 TEXAS, United States
Phone:
2145759800
Web:
https://www.wellsautogroup.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WELLS AUTO GROUP told me that interest rates would be less, charged me $3400 service fee, gave me a contract with ten blank pages, delivered a dirty cart with broekn window, food wrappers in it that was in very bad shape and refused to give my downpayment back when In changed my mind 30 minutes afterwards and didnt even leave with the car MCKINNEY TEXAS
To start with my sales guy told me if I changed my mind, I had three days to do it. Second, when we discussed the interest rates my sales guy gave me numbers that were inaccurate and much lower than what they put on the finance agreement. Moreover, the finance agreement had 10 blank pages and an additional fee of $3400.00 and when I asked what the fee was for the manager told me it was the cost of doing business with them because they had bills.
In addition, as I stood up from the sales desk, they brought the car around to me out front. When I approached the car, I noticed it had a cracked window, fast food wrappers all throughout the back seat and it was absolutely dirty as hell. I then decided to not leave with the car and left with my friend. I came back an hour later and decided I didnt want to do business with this dealership and I wanted my 6K down payment.
The general manager said no unless I let him keep the 6K down payment for his time. I had to call him for the next two weeks 6 days a week and each and every time he avoided my calls. Then when I spoke with him, he would pass me off to someone else. Between myself, my son and my friend, we probably spoke with the General Manager on 13 different occasions and he blews us off or passed us off to some other employee we could never get in touch with.
He simply refused to take the car back although I never left with the car nor was the deal ever even financed. He also refused and still refuses to give me my down payment back. Mind you, I never left with the car. I did not see any cancelllation policy on the contract but my salesman told me I had three days.
This dealership is the worst I have ever experienced in my life.
3 Updates & Rebuttals
Johnny Dollar
United StatesNo COMMON SENSE, Eh???
#2Consumer Comment
Thu, August 11, 2022
You bought this thing SIGHT UNSEEN. You didn't take a test drive. You didn't even bother to look inside. You didn't even READ what you were agreeing to! GET YOURSELF A KEEPER TO PROTECT YOURSELF FROM YOU!!!
coast
United StatesBuyer’s Remorse Can Be a Bitter Pill to Swallow
#3Consumer Comment
Wed, July 06, 2022
They knew they had a dupe when you agreed to pay a deposit on the vehicle sight unseen without a test drive. You are now suffering from a case of buyer’s remorse.
The terms of a written signed contract do not extend beyond the four corners of the contract; therefore, the terms of a verbal agreement are not binding.
Refusing to take possession of the vehicle does not entitle you to receive a refund of your deposit. It appears that you have no prior car shopping or negotiating experience. Well, you do now.
Happy motoring!
Karl
Highlands Ranch,Colorado,
United States
You can...
#4Consumer Comment
Tue, July 05, 2022
mail copies of your Ripoff Report to all of your Local TV News Stations in your town and put it to the attention of “Investigative Reporter”. Maybe someone will contact you and help you by exposing what happened on TV.
Good luck to you!
*****NATIONWIDE ALERT: Make sure to type in 1519209 at this site and read Ripoff Report #1519209 for important information.
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