- Report: #1512682
Complaint Review: WalMart - Poulsbo washington
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Author Confirmed
Why?
WalMart
21200 Olhava Way NW Poulsbo, 98370 washington, United States
Web:
Walmart.com
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Walmart Did not reimburse their mistake Poulsbo washington
The pin on the card did not work that i had purchased at the store. The phone company are reluctant to help me even after sending in proof of purchase. They had told me upon calling to ask the store to resolve the issue. The store I bought it from(Wal Mart) also would not help me as they say it's not their fault it was scanned wrong--or what ever the issue is with the card no one has been clear about that-- and they are unable to correct it because they cannot scan and return the service card.
I was told rudely told I cannot be helped so I had to request the supervistor, who then told me they cannot scan the card as well as it is a return. They then said I have to call Wal Mart customer service. I had called the store customer service and they said they cannot help and had re directed me to Stright Talk instead of their management which they said they would transfer me to.
Staight Talk has not gotten back to me after I was told to send in the claim information as they were supposed to within 48 hours. As of yet this has not been resolved. Wal Mart is selling defective cards/cards that do not work then along with Satright Talk/Tracfone will not correct the issue. This is ripping people off.
1 Updates & Rebuttals
Tracfone
Florida,United States
Walmart Did not reimburse their mistake Poulsbo washington
#2UPDATE Employee ..inside information
Fri, November 12, 2021
Hi Anonymous. This is Katrina from Straight Talk Wireless. We have noticed your post on this blog. We apologize for the delayed response and for the inconvenience you've experienced with the service. Feedback from our customers is important to us. We would like to ask if this issue about the service PIN you've purchased has been resolved.
If not, please know that we are very much willing to help you. Feel free to chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
