- Report: #1516243
Complaint Review: Walmart + - , Bentonville Arkansas
-
Author Confirmed
Why?
Walmart +
702 SW 8th St , Bentonville, 72712 Arkansas, United States
Phone:
8009256278
Web:
www.walmart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Walmart + Walmart.com Walmart PLUS stands for Walmart RiPS you off, PLUS makes it YOUR PROBLEM by offering NO RESOLUTION yet CONTINUES to breach service terms and conditions by charging a monthly subscription. , Bentonville Arkansas
Messed up every consecutive order since Nov 2021 issued promo codes for resolutions. Fast forward to 02/20/2021 at 8 am pst. Walmart+ drops the ball on my order and loses the birthday product and card I had ordered. I call customer service for help and David claims he cannot get ahold of the store.
So I threeway the store and got ahold of customer service. They then gave me the number to call the fulfillment center (which David stated he couldn't get ahold of) got ahold of them. Was informed they didn't even have the product in-store..
David offered no reasonable resolution. I ask for a manager. Connected to Roger the supervisor-employee ID 100492202. Then informs me that my account has been blocked from issuing future promotional codes or assistance at all. I asked him to reiterate exactly why. He continues to inform me it's due to the fact that Walmart has messed up so many orders and issued so many promo codes for compensation that now my account is blocked from customer assistance and further future resolutions in regards to Walmart unfulfilling the orders. Refuses to assist me at all or transfer to another supervisor; disconnects the call.
So basically, in the past when this happens.. I get stolen from, Lied too, then they refund the order 2 weeks later after losing the item at the fulfillment center. This has been a paradigm existing within the Walmart plus app for the past 7 months (I've only used this service for less than a year and I feel so used and abused by this company).
Not to mention the hell they put me through with black friday early drops for walmart+ members. They claim we had early access to those sales, but after ordering they never process it. it gets lost and then they never deliver it and refund you after YOU REALIZE THEY DROPPED THE BALL, and call in about it. Then they no longer offer the sale item on the replacement item. You must pay full price.
Also, the app will anonymously charge you random charges to whatever default card is on file and you must dispute it with your bank. They offer no resolution at all. And customer service agents are all overseas. One must use gethuman.com to find the customer service number. The cooperate number gives you the runaround. And the Legal department doesn't respond to written requests.
