• Report:  #1417378

Complaint Review: WALMART STORE #1184 in Stone Mountain GA - Stone Mountain Georgia

Reported By:
Art - Auburn, Alabama, United States

WALMART STORE #1184 in Stone Mountain GA
1825 RockBridge Rd. Stone Mountain, 30087 Georgia, United States
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I returned unopened, unused laptop for a refund. They opened, inspected, and issued me a refund to the credit card used, or so I though. They gave me a receipt that states "credit issued" and "refund", but a refund was never processed. I never received a refund, so I called the store and spoke to Kenya in accounting. She said she would look into it and call me back. She did call back and said she asked two other employees to investigate it. Hours went by and no call, so I called Kenya. She said she verified my return and verified that it was not credited to my account. She told me to drive to the store and she would take care of it for me. I asked how, "will you give me cash ?" (I don't trust them to give a credit refund), and she said whatever you want. I asked her why I never received a refund, but she would not give me an answer.

So I drove all the way to the store (not close to me), but Kenya never would come out of hiding, and I was not given any explanation. Instead, this young, black male, dressed in plain dark clothes approached me. He never introduced himself, did not tell me who he was, not his name, not what he did, he just asked if I returned an item. I said yes, and asked if he worked at the store. He said yes, but still would not introduce himself. Apparently he is very secretive and there is some lying going on in accounting and with this man, who later, when I asked, said his name was Tim, but would not give a last name. His story did not match up with Kenya's story, so someone there is lying. He said he would not give me the money owed me because, "it's a lot of money". Maybe he took it home that day the cash register was over by $1,387! I told him I would call their corporate office, he said go ahead. There is something illegal or wrong going on at this store. AVOID this store!

I'll NEVER GO TO THAT STORE AGAIN, and think twice about shopping at any Walmart.

Obviously, this store has some MAJOR PROBLEMS. PROBLEMS with managment, PROBLEMS with accounting, PROBLEMS with customer service, PROBLEMS with 'secretive' TIM in AP, and Personality PROBLEMS.


I've contacted their corporate office and they said they would investigate that store and figure out what they are doing.

3 Updates & Rebuttals


United States
You never said...

#2Consumer Comment

Tue, December 19, 2017

You have never said if you had the ORIGINAL purchase receipt for the Laptop when you returned it.  You also never stated how long it was between the purchase and return.

How about scanning a copy of the return receipt.  While there shouldn't be any personal information on it you can mask it out when you scan it in.


United States
Walmart SCAMS Customer

#3Author of original report

Mon, December 18, 2017

Walmart refused to give me any refund: credit card, debit card, store credit or cash. They won't admit who in the store STOLE my money. They do admit they have proof that I returned the merchandise and they did NOT refund me. Yes, they admit that they SCAMMED me! But they screwed up so bad that they don't know what to do (how to cover it up), and they won't even explain themselves. Tim (young black male, dressed in plain dark clothes, looking like a criminal) would not even tell me his last name. What is he hiding?


United States

#4Consumer Comment

Mon, December 18, 2017

Walmart doesn't give cash refunds for this reason, fraud. If the laptop wasn't stolen that day. You got a card for store credit, or that card was skimmed somewhere. Anyway this story is way too long. 

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