- Report: #1528379
Complaint Review: Vitacost - Boca Raton Florida
Reported By:
Richard B -
Tecumseh, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vitacost
4700 Exchange Court 200 Boca Raton, 33432 Florida, United States
Phone:
(561) 982-4180
Web:
https://www.vitacost.com/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Vitacost No order was placed, but I was charged twice. Boca Raton Florida
Something went wrong when ordering online. No order was placed, but I was charged twice. The charge initially was a PayPal pending charge on 8-24-23. But on 8-26-23 the charge was deducted from my bank account. The charge was no longer 'pending.' It was actually deducted from my bank account.
PayPal explained to me that vitacost must be the one to initiate and cancellation or refund. But vitacost will not do this. In the meantime, my money is not available to me.
Today vitacost informed me that they have no record of the charge, and that I must wait 3-5 business days for someone from their credit department to contact me.
vitacost.com made a mistake. Money has been taken from my account. vitacost refuses to resolve this issue.
1 Updates & Rebuttals
JOSH
Santa Barbara,California,
United States
Don't Save Payment Method with online vendors
#2Consumer Suggestion
Sun, March 17, 2024
(1) If you don't have a Saved Payment Method with a vendor, they can't charge you randomly. Type in your payment info each time, use a browser-based saving method or digital wallet option.
(2) WHEN PAYING for an order, use a CREDIT CARD. That will give you recourse options if a problem occurs.
