- Report: #1490312
Complaint Review: Visual Vintage -
Reported By:
MARIA -
BROOKLYN, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Visual Vintage
China
Web:
https://visualvintage.com/
Categories:
Business Rating:
(0)
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Visual Vintage advertised 7-10 days delivery, delivered in 2 months wrong size
This company advertises cashmere lined sweatpants and sweatshirts with promise of 7-10 days delivery. I ordered a pair of sweatpants online on 11/19/19. This was a Christmas gift. When I followed up on 12/3/19, the company emailed me the link to track my order stating the order was shipped.
When I clicked on the link, all it said was the order was being processed. I have asked the company on 12/11 to cancel my order as it didn't seem I would get it in time. I filed a claim with Paypal after Christmas. The item was delivered on 1/4/20, from China and even though i ordered a size up, L instead of M, the sweatpants are more like XS and obviously don't fit.
I emailed the company again to ask how I could return the item. The response was that I cannot return it but they could refund 30% of the value!!! I am upset i lost $50 but my main point is to spread the word this company does not indicate the merchandise comes from China , has a deceiving marketing making it sound like it's based locally and it would deliver in less than two weeks.
There is also no indicationtheir sizing is completely off . I don't want other people to fall for this scam. Since I came across this company on Facebook, I tried posting a negative review but they block those. Shame on me for falling for this but would like to spare others.
