- Report: #1502121
Complaint Review: Viasat - Carlsbad Ca
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Viasat
6305 El Camino Real Carlsbad, 92011 Ca, United States
Web:
https://www.viasat.com/cf/?a=144&c=106618&s1=108238346153&s2=viassat.kwd-317105098290&s3=e.g.4730487
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Viasat Viasat Internet Internet Lied, Provided No Service, Stoled Our Money Carlsbad Ca
Hello, i do not want to write this but this company is horrible. I only had one other company worse in my lifetime. The reason i want everyone to not use Viasat is not about the money they took or service they did not provide, its because we do not trust anyone now because of them. We thought scams, lies and stealing peoples monery would not happen with bih companies but we learned that was not true. We were with hughes net for 2 years, their service was pretty good and they guranteed one devi w to work always. I saw a viasat ad and called.
They told me their service was faster and better than hughes net. They said one reason is because they keep the business bandwidth behind the retail customers and that hughes put business first (that was a lie). I switch with the exact same plan to Viasat. The first week it works then after than for the next 3 months it never worked. We leearned to live without imternet, i bought dvd players to watch movies and we had a radio. I called viasat daily and told them the service did not work. I did speed test that cam back .00001 mpbs (no internetl). 3 months in i cancelled and said. They lied to me on the phone that its not working because of congestion, thatit should be a minimum 15 mnps, that there is nothing in the Viasat contract that says they have to provide interenet. They knew i was not happy.
They knew i had no service, they had all the calls. They prorated the month to cancel and 2 months Later charged me $313, then said they were going to charge another $395. Each month they tool $150 for internet when we had no internet. Everyday i called them and said the internet was not working. To call them i had to drive 8 miles to a mountain where i had cell service. I do not want to go in detail on the phone calls , but it was horrible. We have never had a company lie to us like viasat, never had a company that cared as little as Viasat. Although the broke our trust, the good ending was when we had At&T come over. They have no internet in the area and its only satelite. They came and said your in the Valley sorry we cannot help you. I said i will pay any amount to no longer deal with Viasat. I said what if I run conduent and cable All the way to the top of the mountain and put a 20 ft poll. He said you di that and we will hook it up. I spent $1,000 on conduent, they gave me the cable. I have At&T and it works great
Everytime i would call Viasat to please help and we had no internet, they route the call to call centers around the works and they read a script, that script invovlves checking the modem color and rebooting the modem and telling customers there is alot of congestion.
Just please do not get tricked by this company. I cannot and will never believe how bad they treated us and did not care at all.
