- Report: #1522391
Complaint Review: VERIZON WIRELESS DBA TRACFONE - MIAMI FLORIDA
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VERIZON WIRELESS DBA TRACFONE
9700 NW 112th Ave. MIAMI, 33178 FLORIDA, United States
Web:
www.tracfone.com
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VERIZON WIRELESS DBA TRACFONE CHANGED THE ID NAME ON MY CELL PHONE MIAMI FLORIDA
I have been with TracFone for a number of years. I have changed telephones, changed telephone numbers, etc. I have never had any problems. Since Verizon took them over, all I get are recordings. When I switched my G3 cell phone to the required 4G cell phone, I didn't realize they had changed my ID. When I call anyone, the ID shows up as TONY CHAVEZ. That is not my name ... I don't know anyone with this name. I accidently discovered this when I purchased new cordless landline phones. I have tried on 3 separate occasions to get TracFone to change the name on the ID. My account shows my proper name. I was able to get hold of a human the second time. She assured me she had successfully changed the ID to MY REAL NAME. She said she would call back in 30 minutes to assure the ID was correct. It was still listed as TONY CHAVEZA and no one ever called me back. I waited a couple of weeks to psyche myself up to attempt the change the ID to the correct name. I got hold of a human. After 1.5 hours, my phone was ruined and he had to transfer my account to a cheaper phone I'd purchased previously. He assured me the ID name had been corrected to show my name. IT HAD NOT. I now need a better phone than I am using now. I HAVE NOT RECEIVED SATISFACTION. I don't understand HOW my ID ended up showing TONY CHAVEZ or WHY TracFone cannot seem to put my name back on the ID shown when I call.
1 Updates & Rebuttals
Tracfone
Florida,United States
VERIZON WIRELESS DBA TRACFONE CHANGED THE ID NAME ON MY CELL PHONE MIAMI FLORIDA
#2UPDATE Employee ..inside information
Wed, November 09, 2022
Hi. This is Ramel from TracFone Wireless. We read your post, and we are really sorry if you're having some problems changing your phone's Caller ID. Allow us to review your account so we can help you fix the issue. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
