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  • Report:  #1524619

Complaint Review: Vanguard - MacLean Virginia

Reported By:
Anthony - Baltimore, MD, United States
Submitted:
Updated:

Vanguard
100 Vanguard Blvd. MacLean, 19355 Virginia, United States
Phone:
800-284-7245
Web:
vanguard.com
Categories:
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BEWARE OF INVESTING WITH VANGUARD   On each of the following, Vanguard replaced my proposed investments with another generating little or no interest. With each I complained and asked to speak with a manager. Despite having very significant investments, Vanguard refused. Do not trust them with your money! ,

  1. My mother had over $500,000 in various investments. She passed at the age of 97. During her later years, when she became less savvy, Vanguard put some of her money in an essentially non-interest bearing account. They took advantage of her age and physical condition and refused to address their actions. 
  2. My mother passed on 10/20. Four times I submitted the required paperwork to forward her investments in my name. I spent hours and over a year before they FINALLY included her investments with mine, as required by law. 
  3. I invested $500,000 in 5 accounts. I indicated this in both a formal application and a telephone conversation. Two months later, my statement indicated that it was put in a non-interest bearing accountVanguard refused my request to speak with a manager, and to provide some restitution. Once again, Vanguard refused my request to speak with a manager, and to provide some restitution.

   4. On 12/27/2022 I called. I asked to invest $100,000 in Delta Airlines stock. The stock was selling at $32 a share. My statement indicated my investment instead was                put on a Vanguard money market fund. I called, and was told this was a "settlement fund." Vanguard refused my efforts to speak with a manager, and lied to me stating their tapes did not indicate any Delta investment.  I complained to FINRA. They admitted that I was told my investment in Delta was complete, and reluctantly backdated my investment. Of course, they offered neither an apology, nor an explanation.    Vanguard has never allowed me to speak with a senior official despite my repeated requests. I have made requests for the taped conversations. Of course these requests were refused.     It is apparent that Vanguard uses every opportunity to defraud their investors.   Tony Raymond [email protected] 410-247-0837



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